What are the responsibilities and job description for the Service Sales Manager - DCT position at Munters?
JOB SUMMARY :
Provides effective Sales leadership, supervision and delivery of projects within the field service, operations and manufacturing functions in close cooperation with the project owner. Is responsible for the successful delivery of all quotes, ensuring compliance with the quote specifications and ensuring that orders are delivered on time, to budget and according to Terms and Conditions. Understand that service's major role is one of instant response to customers' needs and focus as part of a team to always make us available to our customers' needs, urgent or otherwise.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :
- Provide service quotes to support projects in the field by defining project scope, cost estimates, goals and deliverables with collaboration as required from Munters, engineering, production, quality and service groups.
- Help drive DCT Service Sales by conducting service check-in "cold calls". These should be used as opportunities to quote critical spare parts packages, extended warranty and service contracts.
- Manages service sales contracts including managing risk of contractual obligations relating to projects.
- Effectively communicates relevant service sales information to management.
- Prepares contractual claims including extensions of time, prolongation cost, acceleration cost and all other contractual claims in support of field service projects.
- Proficient in project schedule management.
- Provides timely response to all sales requests.
- Resolve and / or escalate issues in a timely fashion.
- Understands how to communicate difficult / sensitive information tactfully.
- Understands basic revenue models, P / L, and cost-to-completion projections.
- Understands pricing model and billing procedures.
- Follows-up with clients, when necessary, regarding unpaid invoices.
- Ensures service sales legal documents are completed and signed on a timely basis.
- Follows through and reviews project scope to ensure cost and profitability are being met.
- Keeps track of lessons learned and shares those lessons with management.
COMPETENCIES :
JOB QUALIFICATIONS :
PHYSICAL REQUIREMENTS :
BENEFITS :
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All offers are contingent on a pre-employment drug test and background check.
