Patient Care Coordinator

We are looking for an Appointment and Patient Care Coordinator who markets the practice through a helpful, kind, and considerate approach to patient needs while using excellent verbal skills. To ensure consistency and stability, the Appointment Coordinator is also cross-trained with the Insurance Coordinator so that they can assist when required. It is the policy of this office that when you have completed your duties and have free time, you must check with the team to see what needs to be done elsewhere. The number one responsibility of all employees is patient care and meeting patient needs. The Appointment Coordinator is expected to do all they can each day to ensure ideal treatment outcomes for the patient and superb patient experiences and contribute to the whole-team alignment in Dr. Murdock's PRACTICE VISION. This guide outlines responsibilities that must be accomplished daily, weekly, and monthly. Other responsibilities may be required, as needed.

3 References Required

KNOWLEDGE, SKILLS, AND ABILITIES

Must have Dental Experience

· Relationship-building skills

· Influencing skills

· Telephone communication skills

· Strong attention to detail, self-directed

· In-depth computer knowledge of practice management software

· Ability to market the practice

· Excellent verbal skills with patients and staff

· Overall understanding of office philosophy, systems, vision, and mission

RESPONSIBILITIES

Job Specific

· Fill late cancellations or no-shows with quick-call patients as quickly and efficiently as possible.

· Utilize an effective courtesy call system that reinforces commitment to the appointment times.

· Employ ongoing, effective online communication strategies to keep patients interested and accountable for their next appointment.

· Adhere to the guidelines laid out in ideal schedule templates.

· Maintain all computer records to the highest standard.

· Prepare for morning huddle. (Be sure correct service codes are listed, patient birthdays/special needs, any family members that need to be scheduled for their recall)

· Schedule patients over the phone and in person.

· Utilize excellent verbal skills to convey the practice’s vision statement to patients who call our office.

· Maintain control of the schedule, while at the same time giving patients appropriate options and communicating a genuine concern for them.

· Strive to have every time slot for the doctor and hygiene filled daily.

· Coordinate with the clinical team for a seamless delivery.

· Effectively maintain a continuing care pre-appointing system that inspires patients to schedule and show up for their appropriate hygiene intervals.

· Assist in the documentation of online communication made by third-party patient communication software

· Be prepared to collect any monies due according to financial arrangements made by the Financial Coordinator or Office Manager.

· Assist the clinical team and patient with referrals and medical consult information; and follow up with referral offices and patients throughout the referral process.

· Determine the patient’s dental benefits carrier and the patient’s share of the cost.

· Study the dental benefits plans used most frequently with patients to understand the various nuances of each plan to communicate more effectively.

· Determine dental benefits eligibility, limitations, and payment estimates necessary to facilitate basic financial arrangements.

· Educate patients regarding dental benefits, their responsibilities, and basic terminology.

· Thorough documentation of the conversations had with each patient regarding treatment plan options, dental benefit plans, basic financial arrangements, and the scheduling of appointments.

· Prepare and deliver a daily deposit to the dentist, when asked by the Office Manager

· Correctly process the ‘End of Day’ reporting after ALL patient services have been completed when asked by the Office Manager

EQUIPMENT USED

Includes but is not limited to:

· Copiers

· Fax

· Telephones

· Credit Card Terminal software

· Practice management software

· Computer software including MS Excel and Word

LEADERSHIP/SELF-DIRECTION RESPONSIBILITY

It is expected that the Appointment & Patient Care Coordinator will implement and execute Dr. Murdock’s vision and direction with a willing and positive outlook. They will perform any function asked of them knowing that they will never be asked to do anything that is illegal, immoral, or unethical. We stand by the vision of the organization to provide an atmosphere of continuous learning and of mutual support where everyone bands together as a team to provide the utmost in care to our patients while honoring each other.

PRACTICE VISION

Murdock Family Dentistry is committed to providing Comfortable, Comprehensive Care, resulting in exceptional treatment outcomes and enjoyable patient experiences. We treat each patient with compassion and respect, understanding that each individual has unique needs and oral health goals. We achieve this customized experience with thorough diagnosis and discussion.

Our patients are truly grateful for the care we provide, our culture of trust, and the long-lasting partnership we share. It is our highest privilege to serve the friends and family they invite to our practice.

The entire team at Murdock Family Dentistry collaborates with Integrity, Honesty & Trust to ensure the ideal treatment outcome and patient experience.

Every smile has a story; we’d like to be part of yours!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off
• Paid training
• Professional development assistance

Schedule:

• 8 hour shift
• No weekends

Ability to Commute:

• Billings, MT 59105 (Required)

Ability to Relocate:

• Billings, MT 59105: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20