What are the responsibilities and job description for the Jr. Account Manager position at Murphy Company?
Jr. Account Manager
Murphy Company, the Best Choice in Mechanical construction since 1907, is hiring a Jr. Account Manager for our Thornton, CO office
Job Information
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Job Title
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Jr. Account Manager
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Reports To
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Service Sales Manager / Sr. Account Manager
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Location
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Thornton, CO
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About Murphy Company
Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, and integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.
JOB SUMMARY
The Jr. Account Manager provides essential support to Account Managers, ensuring seamless execution of account management responsibilities, client relations, and project coordination. This role focuses on fostering client satisfaction, maintaining operational efficiency, and supporting the success of service delivery by assisting with administrative, scheduling, and customer service duties. The Jr. Account Manager serves as a key point of communication between clients, vendors, and internal teams.
Job Description
Primary Responsibilities:
- Develop and maintain positive working relationships with clients and internal teams.
- Support Account Managers with customer relations, sales, and project coordination activities.
- Assist with managing work orders, purchase orders, quotes, and invoices.
- Track project timelines and renewal dates and ensure all tasks align with client expectations.
- Respond promptly to customer inquiries via phone, email, and customer portals.
- Coordinate with technicians, subcontractors, and vendors to ensure smooth service delivery.
Supportive Duties:
- Shadow Account Managers in client meetings, site visits, and project reviews.
- Assist with reviewing estimates, proposal generation, and marketing presentations.
- Collaborate with field technicians to ensure accurate scope delivery and client satisfaction.
- Perform administrative tasks to streamline operations, including maintaining records and data entry.
- Act as the client advocate, addressing performance or billing concerns in coordination with the Account Manager.
Bring Your A-Game!
- Education: High school diploma or equivalent.
- Experience:
- 1 year of project management or customer service experience.
- Familiarity with mechanical services, construction, or related industries preferred.
- Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, SharePoint) and scheduling tools like Smartsheets.
- Basic knowledge of CRM systems is a plus.
PREFERRED QUALIFICATIONS
- Degree in Engineering, Construction Management, or a related field.
- Vocational or technical training in HVAC or mechanical systems.
SKILLS, KNOWLEDGE, ABILITIES & CHARACTERISTICS
- Strong organizational and multitasking skills.
- Exceptional verbal and written communication abilities.
- Ability to build and maintain relationships with clients and team members.
- Problem-solving mindset with a focus on customer satisfaction.
- Professional demeanor with excellent teamwork and collaboration skills.
- Commitment to accuracy, quality, and continuous improvement.
WORKING CONDITIONS AND PHYSICAL EFFORTS
- Travel Requirements: Local travel to job sites and client locations, with occasional out-of-town trips.
- Work involves moderate exposure to construction and mechanical environments, requiring adherence to safety protocols.
- Moderate physical effort, including handling objects up to 50 pounds, climbing ladders, and navigating construction zones.
PERFORMANCE EXPECTATIONS
Annual Goals:
- Assist Account Managers in achieving $2,000,000 in sales revenue.
- Contribute to securing $100,000 in new maintenance contract sales.
What We Will Bring to the Table
- A collaborative, family-friendly work environment
- Knowledge and expertise that has helped us grow and thrive for over the last 115 years
- Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
- A personal time off plan that rivals our competitors
Salary : $100,000
