What are the responsibilities and job description for the Service Dispatch position at Murphy Company?
Service Dispatcher
Job Description
Job Information
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Job Title
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Service Dispatcher
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Reports To
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Service Operations Manager
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Location
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Denver, CO
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Number of Direct Reports
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0
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About Murphy Company
Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, and integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.
We Are Looking for Someone Like You
As a Service Dispatcher, you will work in a team environment to provide exceptional service to customers in need of service on the commercial and industrial HVAC, piping, plumbing and controls systems. You will create and schedule service work and coordinate any necessary details with service technicians and customers. You’d also assist technicians with scheduling contract work and perform admin functions as needed.
The ideal candidate for this position would be a strong, professional communicator both verbally and in the written form. Attention to detail is essential and always challenging in this emergency and reactive service environment. Top performers in this job are flexible, capable of quickly interpreting direction and implementing plans, and willing to play multiple roles depending upon the team’s needs.
Our Service team works in a fast-paced, high volume, and fun environment, and you’d be an important part of the operations of our organization.
Your Day-to-Day at Murphy Company
- Extracting and recording critical information from client calls, analyzing appropriate next steps for serving clients, and coordinating/assigning proper technical resources to serve clients.
- Document and follow-up with service technicians, external vendors, and clients to ensure proper completion of tasks. Effective use of our Service Management Platform (PENTA) and Smartsheet is vital, as is providing internal support for inter-departmental teams across functions.
- Coordination of manpower for completion of scheduled maintenance, projects, and inter-company support.
Bring Your A-Game!
Our ideal candidate should possess the following traits:
- Excellent professionalism and attention to detail.
- At least 1 year of work experience in a high-volume environment.
- Self-starter: Must have the ability to work well as part of a team and independently.
- Technology skills: General comfort using technology and able to learn new tools quickly.
- Critical thinking: Must have the ability to problem solve creatively and independently.
- Strong interpersonal skills.
- At least 1 year of experience using MS Outlook.
What We Will Bring to the Table
- A collaborative, family-friendly work environment
- Knowledge and expertise that has helped us grow and thrive for the last 112 years
- Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
- A personal time off plan that rivals our competitors
