What are the responsibilities and job description for the Service Advisor position at Murphy Ford, Inc.?
Founded in 1955, Murphy is one of the leading Ford dealerships in the Delaware County, Wilmington DE, Springfield PA, and Glenolden area and is the only Motor Trend Certified dealership in the Greater Philadelphia Area. Motor Trend Certified, Murphy Ford has been a family owned business for over 50 years. You don't do that by accident. We pride ourselves in treating our team like family. Murphy Ford was honored with the distinction of being included in the 2015 Automotive News Top 100 Dealerships To Work For in the country. A distinction we are very proud of.
BENEFITS
- Medical, Dental and Vision Insurance
- Team environment
- 401(K)
- Paid vacation, holidays
- PTO time
Responsibilities
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
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Ensure the daily inventory of technicians' time is consistently sold to service customers
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Distribute work between technicians efficiently
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Answer technical questions about vehicle problems, warranties, services, and repairs
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Maintain Customer Success Index
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Reinforces company policies and adheres to company standards
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Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
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Organized and friendly personality
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
