Customer Service Representative

Job Description

A leading company specializing in electrical & HVAC services is seeking a Customer Service Representative to deliver exceptional support and ensure a positive experience for clients. The ideal candidate is a professional communicator with strong organizational skills and a customer-first mindset. Communicating effectively, the new team member will support a positive customer experience by handling communications, addressing inquiries, and coordinating services while upholding professionalism, resolving concerns promptly, and collaborating with the team.

Salary Additional Benefits:

• $18-25/hr performance incentives
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• 401K
• PTO
  
  

Location: Houston, TX 77450 (remote option after training period)

Type of Position: Temp-to-hire

Responsibilities

• Answer incoming calls from current and new clients that require immediate electrical or HVAC service and repair, as well as handling customer inquiries.
• Make outbound calls to current customers to schedule their yearly maintenance, follow up on current estimates.
• Respond to customer inquiries by telephone and e-mail to provide non-technical problem resolution.
• Contact current and new clients on a regular basis for follow-up on marketing initiatives or previous estimated jobs.
  
  

Requirements

• Strong problem-solving skills
• Ability to resolve issues with clients before escalating
• Must perform job duties with the highest level of integrity and professionalism
• Prioritize and process information quickly
• Strong organizational skills and attention to detail
• Excellent interpersonal skills & exhibits empathy
• Excellent verbal and written communication skills
• Cell Phone (Required app is downloaded onto personal cell phone)
• Space in the home to support a dual-monitor setup
• In-home privacy to provide professional phone services
• Stable Internet speed (up and down speeds of a minimum of 5 Mbps)
  
  

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.