What are the responsibilities and job description for the Customer Service Representative position at Murray Resources?
A leading manufacturer is looking for a Customer Service Representative to oversee all aspects of customer support. The ideal candidate is a self-starter with exceptional problem-solving skills, superior customer service, and excellent communication abilities. Demonstrating a professional demeanor and positive attitude, the new team member will uphold outstanding service standards by ensuring utmost customer satisfaction and adhering to company policies and guidelines.
Salary : $25-28 / hr
Location : Houston, TX
Type of Position : Contract (5-months)
Responsibilities :
Answer phones and provide feedback on product recommendations, stocking levels, order status, order tracking, etc.
Issue quotations and process customer orders for multiple product lines.
Provide alternative products / solutions for out-of-stock items or long lead-time items.
Provide technical assistance to customers and team members.
Attention to detail; error rate less than 1% required.
24-hour turnaround time for order entry into ERP system as well as returning customer voice mails and emails.
Proactively contact customers with order status updates
Participate in Continuous Improvement activities.
Requirements :
1 years of experience in a manufacturing customer service environment
Some college is a plus; technical / engineering degree preferred
Strong computer skills and a good working knowledge of MS Office and an ERP system
Must have technical experience, preferably in valves or similar products
Ability to use problem solving skills to identify and resolve customer-related issues
Excellent verbal and written communication skills
Customer-focused
Self-starter; able to work autonomously and in a team environment
Excellent attention to detail
Ability to understand and eventually teach technical concepts in an understandable way
Strong willingness to assist other team members with customer-related issues
Demonstrated ability to multitask
Advanced organizational and conflict resolution skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
Salary : $25 - $28
