A leading wholesale import and export company is seeking a Customer Service Coordinator to provide essential support to the customer service team by handling inquiries, coordinating resolutions, and maintaining accurate documentation. The ideal candidate is a detail-oriented and proactive professional with strong communication and organizational skills. Communicating effectively, the new team member will enhance customer satisfaction by researching and resolving issues, managing order tracking, and preparing reports while ensuring seamless coordination between internal teams and maintaining accurate records.
Salary Additional Benefits :
- 50,000-$60,000
- Bonus and Profit Sharing
- 401K with 4% Match
- Medical, Dental, Vision, Life Insurance
- Work From Home - 1 day a week after training
Location : Houston, TX
Type of Position : Direct Hire
Responsibilities :
Research all customer questions, requests, issues, and complaints as they are submitted and provide documentation and proposed resolutions to the Customer Service team.Responsible for responding to inquiries from customers on order tracking and product availability for the customer service team.Prepare all department reports, including customer order status, customer allocation / production, KPIs, and Ad-Hoc Reporting (Lead time, sales reports, and Statement of Demand).Manage and organize customer service documentation by uploading and maintaining records, ensuring accurate and timely backups of documents, and maintaining organized files for easy retrieval.Provide customer service and account maintenance to entry-level accounts.Review billing errors and submit for processing.Process all Order Entry and partner with the Customer Service team to revise orders when needed.Coordinate bookings / spacing requirements with sales support teams.Special Projects as directed, including Apprise reconcile / cleanup, SEMA preparation.Perform other related duties as assigned by management.Requirements :
Bachelor's Degree (BA) or equivalent from a four-year college, or one to three years related experience and / or training, or equivalent combination of education and experienceComputer skills required : Excel, ERP, Office365Organizational Support : Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values; Benefit organization through outside activities; Support affirmative action and respects diversityCritical Thinking / Problem Solving : Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topicsTeamwork : Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeedOccasionally required to standOccasionally required to walkFrequently / Continually required to sitContinually required to utilize hand and finger dexterityFrequently / Continually required to talk or hearMust occasionally lift and / or move up to 5Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
Salary : $50,000 - $60,000
