What are the responsibilities and job description for the VP of Operations position at Murray Resources?
A leading company in the land development industry is seeking a Vice President of Operations to oversee and optimize key business functions. The ideal candidate is a results-driven, bilingual professional with expertise in sales, marketing, customer service, and real estate transaction management. Working cross-functionally, the new leader will drive operational success by streamlining processes, fostering a high-performance culture, and enhancing team efficiency while ensuring exceptional customer satisfaction and contributing to business growth.
Salary : $120,000-$150,000
Location : Dallas, TX
Type of Position : Direct Hire
Responsibilities :
Sales Team Management
Oversee the performance of the sales team, ensuring individual representatives achieve their sales targets.
Recruit, train, and, when necessary, terminate sales personnel to maintain a high-performing team.
Marketing Oversight
Develop and execute comprehensive marketing strategies, including paid and organic digital campaigns.
Manage video and photography content for land sales promotion.
Supervise call center employees (internal or external) tasked with appointment setting.
Coordinate offline and referral marketing efforts to drive customer engagement.
Leverage technology to optimize marketing and customer outreach efforts.
Customer Service Leadership
Oversee customer payment processing, issue resolution, foreclosures, deeds in lieu (DIL), property taxes, and note management.
Ensure timely customer notifications and communications.
Recruit, train, and manage customer service representatives, fostering a culture of customer satisfaction.
Transaction and Closing Management
Supervise in-office land sale closings, including deposit processing and sale agreement finalization.
Ensure compliance with RMLO systems and proper handling of notes, deeds, and deeds of trust (DOT)
Requirements :
Bilingual Proficiency : Fluent in both English and Spanish, with strong written and verbal communication skills to effectively engage with a diverse customer base
Operational Expertise : Proven experience in operations management, overseeing sales, marketing, customer service, and transaction processes
Leadership Skills : Demonstrated ability to recruit, train, and lead high-performing teams, including sales representatives, marketing personnel, and customer service staff
Technical Aptitude : Proficiency with software tools and technology to streamline operations, manage customer data, and execute marketing strategies
Real Estate Knowledge : Familiarity with real estate transaction processes, including RMLO systems, property taxes, foreclosures, deeds in lieu (DIL), and deeds of trust (DOT)
Performance-Driven : Strong track record of meeting and exceeding operational and financial performance goals
Problem-Solving Skills : Ability to address challenges proactively and implement effective solutions
Core Values :
Accountability : A self-starter who is dependable, performance-driven, and takes ownership while keeping the big picture in mind
Communication : Skilled in clear and effective reporting to leadership and team communication with direct reports
Problem Solving : Sees challenges as opportunities and approaches them with a solution-oriented mindset
Tech Savvy : Comfortable with generating reports, managing marketing efforts, and leveraging technology for operational efficiency
Detail Oriented : Focused on accuracy and precision in all aspects of work
Preferred qualifications include :
Experience in land development or real estate industries
Familiarity with CRM systems and tools for managing customer relationships
Track record of successfully managing call center operations, including appointment setting and customer outreach
Experience with digital marketing platforms, including paid advertising and organic growth strategies
Strong network within the land development or real estate community
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
Salary : $120,000 - $150,000
