General Manager

Murray's CARSTAR, a leading collision repair facility, is seeking an experienced and driven General Manager to oversee daily operations. This pivotal role combines leadership, operational oversight, and customer service excellence to drive business growth and ensure top-tier repair quality.

What You’ll Do

• Operational Leadership:
  • Manage daily shop operations to ensure efficient workflows and timely, high-quality repairs.
  • Implement CARSTAR’s EDGE Performance platform for process improvement.
• Team Management:
  • Recruit, train, and develop a skilled team of technicians, estimators, and administrative staff.
  • Foster a collaborative and performance-driven work environment.
  • Guide and support department leads, focusing on leadership and team development.
• Customer Service:
  • Deliver an exceptional customer experience from initial estimate to vehicle delivery.
  • Resolve customer issues promptly and professionally.
• Financial Management:
  • Oversee shop budgets, monitor KPIs, and implement cost-saving strategies.
• Sales and Growth:
  • Develop strategies to grow the business, including marketing and insurance partnerships.
  • Maintain compliance and strong relationships with DRPs and insurance providers.
• Compliance and Safety:
  • Ensure adherence to environmental and safety standards, conducting regular safety meetings.
• Performance Management:
  • Delegate responsibilities effectively and conduct regular performance reviews to drive continuous improvement.

What We’re Looking For

• Experience:
  • 5 years of customer service experience.
  • 2 years in an operations leadership role.
  • Multi-unit leadership experience preferred.
  • Auto Body Industry experience preferred
• Skills:
  • Proven ability to lead teams, manage budgets, and analyze KPIs.
  • Strong communication and problem-solving skills with the ability to adapt quickly.
• Certifications:
  • I-CAR certification preferred.
  • CCC experience preferred.

Why Join Us?

• Competitive Pay: $90,000 - $120,000 per year based on experience and performance.
• Comprehensive Benefits:
  • 401(k) with matching.
  • Health, dental, and vision insurance.
  • Paid time off.
  • Flexible schedules.
  • Employee discounts.
  • Performance-based bonuses
• Growth-Oriented Environment: Opportunities to lead and innovate in the collision repair industry.

Schedule

• Full-time, Monday – Friday.
• 8- to 10-hour shifts with no weekend work.

Location

• Des Moines, WA: Must relocate before starting work.

If you’re a proven leader ready to inspire a high-performing team and drive business success, apply today!

Salary : $90,000 - $120,000