What are the responsibilities and job description for the Global Customer Solutions Director position at Murrelektronik?
About the Opportunity
The Global Customer Solutions Director is responsible for developing and implementing customer experience strategies to drive business growth and customer satisfaction. This role requires a strong leader with excellent communication and interpersonal skills, able to collaborate effectively with cross-functional teams.
Key Responsibilities
- Develop and implement customer experience strategies to drive business growth and customer satisfaction.
- Lead a team of customer-facing professionals to deliver exceptional customer service and support.
- Collaborate with cross-functional teams to resolve customer issues and concerns.
- Analyze customer feedback and metrics to identify areas for improvement.
- Provide thought leadership on customer experience initiatives and best practices.
Requirements
- Minimum 5 years of experience in customer-facing roles.
- Proven track record of leading high-performing teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Able to work effectively in a fast-paced environment.
- Bachelor's degree in business or related field preferred.
