What are the responsibilities and job description for the Customer Experience Manager position at Muscular Moving Men & Storage?
Job Description
Job Description
At Muscular Moving Men, we're not just a moving, packing, and storage company; we're a rapidly expanding, family-oriented team in search of exceptional individuals to enhance our workforce. Join our elite team where you play a pivotal role in assisting in customers and team members to ensure our mover athletes deliver unparalleled moving services.
We are looking for a passionate and results-driven Customer Experience Manager to join our dynamic team in Phoenix, Arizona . In this role, you will be responsible for overseeing and optimizing the entire customer journey for our moving and storage clients, ensuring exceptional service at every touchpoint.
The ideal candidate will have a strong focus on identifying and addressing service gaps, enhancing our online reputation, and proactively resolving customer concerns. Your goal will be to transform dissatisfied customers into loyal advocates, driving both customer satisfaction and business growth.
If you're a strategic problem solver with a passion for delivering outstanding customer experiences and would love to join the best name in moving, we'd love to hear from you!
Schedule : 8 : 00 AM-5 : 00 PM Monday through Friday. Shifts may vary based on seasonality and business needs.
Salary : $55,000 - $65,000 per year, depending on experience and qualifications.
Benefits :
- Healthcare / vision / dental (after 60 days)
- On-site gym
- 401K
- Paid Time Off (sick / vacation / floating holidays)
Work Location : In person only
Job Type : Full-time
Main Responsibilities :
Minimum Qualifications :
Please note that employment with Muscular Moving Men and M3 Commercial Moving & Logistics is subject to successful completion of a background check.
Salary : $55,000 - $65,000
