What are the responsibilities and job description for the CSR/ Dispatcher for Electrical Company position at Muse Electricians?
We are seeking a CSR/ Dispatcher For Electrical Company to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities Internal & External:
- Answer incoming calls and social media requests using script format
- Learn how to use CRM system and follow company processes
- Provide information about services
- Troubleshoot and resolve service issues and concerns
- Document and update all customer records based on interactions
- Develop and maintain a knowledge base of the evolving services
- Communicate and confirm schedule to technicians and customers
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Experience with CRM systems
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Salary : $18
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