Front Desk Receptionist

Front Desk Receptionist Job Description

A Front Desk Receptionist is a warm, welcoming, people-person who is passionate about connecting people to all of the awesome programming that Muse Knoxville has to offer. They are the first face that Muse Knoxville’s guests meet and interact with. The Front Desk Receptionist handles everything from straightening up the gift shop to selling memberships to introducing and orienting new visitors to our site. Our Front Desk Receptionist must be a thoughtful problem-solver that seeks to make the visitor's experience enjoyable while desiring to make it better.

SCHEDULE: Monday-Thursday 9:30am-4:15pm, Friday 11:45-7:00pm (Memorial Day to Labor Day); Tuesday-Thursday 9:30am-4:15pm, Friday 11:45-7:00pm (September through May); other evening shifts depending on availability and museum staffing needs

STATUS: Part-time; Non-exempt

BENEFITS: Employee discount, birthday party rental discount, ticket exchange program

THIS ROLE WILL BE THE RIGHT FIT FOR YOU IF…

• You love guest relations and interacting enthusiastically with others
• You excel in delivering excellent customer service
• You have an energetic and vibrant personality
• You thrive off of having conversations with others
• You enjoy helping to make someone’s experience the best it can be
• You treat people with kindness and respect at all times
• You have a high tolerance for receiving complaints and negative feedback
• You love the high energy of children
• You are detail-oriented and organized
• You have a high level of initiative
• You are a natural problem solver
• You thrive in a fast-paced environment
• You have a strong ability to multitask

AS A FRONT DESK RECEPTIONIST YOU WILL…

• Open and count the cash drawer at the beginning of each shift
• Stock and face the cafe and gift store at the beginning of each shift and throughout the day
• Greet customers with positivity and enthusiasm as soon as they come in the door, check them in, inform them of membership opportunities, planetarium shows, and unique activities or events if occurring
• Handle cash and card transactions, sell admission tickets, process memberships, and sell gift shop and cafe items
• Be knowledgeable about the Muse calendar and upcoming events in order to help orient and educate both in-person and over the phone guests
• Accurately check-in members, field trips, birthday party guests, and other special event guests
• Answer the Muse Knoxville phone, thoroughly answer questions and direct calls to the appropriate department
• Keep the lobby and front desk area clean, organized, and stocked throughout the day including but not limited to: cleaning front doors, cleaning cafe tables and chairs, cleaning front desk counter, sweeping cafe and lobby floor
• Make intercom announcements regarding planetarium shows, Muse programming, and other events as scheduled throughout the day
• Finalize and balance drawer at the end of the day
• Work on assigned administrative tasks during slow traffic times as assigned by the Director of Museum Operations
• Any other duties as assigned by the Guest Experience Manager

Requirements:

• Pass a background check
• Previous experience as a receptionist or cashier required
• Experience with Square point-of-sale and/or Blackbaud Altru a plus
• Strong organizational, good verbal communication and interpersonal skills
• Ability to count back change from a money transaction

While these job descriptions include the vast majority of responsibilities, it is by no means an exhaustive and complete listing of tasks you will be asked to do. Each Muse Team Member is expected to be a team player and to jump in where needed to help ensure an excellent experience for the people we serve!

Muse for All

You belong, be yourself. We thrive that way.

We believe in actively creating a place of diversity, inclusion, and belonging among our staff, volunteers, the audiences that we serve, the programs we develop, and the community partners that we pursue.

We actively seek to recruit, hire, promote, and retain a diverse workforce—one that welcomes and engages people from every background. We value our staff members, volunteers, and board members and their individual backgrounds, which further our ability to serve and learn from the diverse families that enrich our community. We invite you to join us on our journey.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Work Location: In person

Salary : $15 - $17