Donor Stewardship Director

About
Department: Advancement
Status: Full-time; Exempt

moCa & its workforce
As Northeast Ohio's premier site for contemporary art, moCa advances the critical role that art and artists play in our world. Grounded in Cleveland and engaged in the global cultural ecosystem, we focus on art now to open and connect people to new possibilities. Our work culture is passion-driven, inclusive, fast-paced, collaborative, and fun. We value and support an enterprising staff who anticipate and react nimbly to change, embrace new opportunities, embrace and learn from failure, and face challenges responsibly and thoughtfully. moCa is the people who help to realize its mission and each employee has agency and accountability for moCa's success and value to our community and audiences.

Job objective
The Donor Stewardship Director cultivates and maintains relationships with individual and corporate donors, overseeing the full life cycle of donor stewardship activities to ensure ongoing engagement and sustained financial support. This position plays a central role in fundraising: developing, nurturing, and managing mutually beneficial philanthropic relationships to strengthen the museum’s financial position and overall advancement strategy.

Essential duties & responsibilities

• Oversees the museum’s “moCa Now” donor stewardship program, managing a portfolio of individual and corporate donors, crafting compelling stewardship plans tailored to donor interests, motivations, and the museum’s priorities, building a pipeline of prospects, and achieving institutional fundraising goals for each group, achieving renewal retention rates of >80% as well as success securing annual individual gifts up to $10,000and corporate gifts up to $25,000.
• Collaborates with the Chief Advancement Officer to secure sustainable funding beyond the moCa Now program through customized donor cultivation, special sponsorships, and innovative fundraising initiatives.
• Develops and executes a comprehensive, data-driven fundraising program to identify, qualify, and cultivate donors capable of substantial financial contributions.
• Creates and executes strategies to engage emerging donor groups, expand outreach efforts, and transition highly engaged donors into major gift prospects, increasing their support over time.
• Implements and documents the donor stewardship process, ensuring a consistent and concierge experience from initial discovery to personalized acknowledgements, strengthening donor relationships through comprehensive donor relations plans while re-engaging lapsed members.
• Leads the planning and coordination of donor stewardship for development events with the Special Events and Development Programming Manager to meet fundraising, budget, and sponsorship goals.
• Tracks and reports on donor stewardship activities, helping to analyze metrics to refine strategies, identify growth opportunities, guide tactical and operational decisions, identifying trends and patterns.
• Manages assigned budgets, ensuring alignment with organizational goals and financial guidelines.
• Demonstrates proficiency in project management and integrates organizational strategy with business operations to achieve objectives effectively.

Note: The duties above are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of the Kohl Executive Director to assign other tasks of a similar nature or level of responsibility nor does it imply an employment contract.

Minimum qualifications

• Bachelor's degree in Hospitality Management, Marketing, Communications, or a related field preferred; candidates without four-year degrees must demonstrate equivalent experience.
• 3 years of demonstrated success planning, managing, and executing events, with a proven track record of exceeding sales goals.
• 2 years of working directly with donors, patrons, and clients understanding their needs, and exceeding their expectations.
• Additional/Preferred Experience: 6 months of using event management software, contract management systems, online scheduling tools, and managing bar inventory.

Knowledge, Skills, and Abilities

• Adaptability: Navigates and adapts to changing priorities/work environments.
• Alignment: Represents moCa in a positive light in interactions and communications.
• Art & Culture: Demonstrates a proficient appreciation and knowledge of both contemporary art and culture.
• Communication: Communicates (both verbally and in written English) with an advanced level of awareness, confidence, and fluency to moderate conversations, present compelling arguments, persuade diverse audiences, and drive action that furthers the museum's strategic objectives.
• DEIA: Commits to modeling best practices and holding direct reports accountable for collaborating with diverse populations, demonstrating an advanced understanding of diversity, equity, inclusion, and accessibility (DEIA) principles.
• Fundraising Acquisition: An advanced understanding of fundraising strategies; ability to clearly articulate the museum's mission, programs, and impact in an inspiring manner, build genuine relationships and appeal to donor interests to sustain the museum's fundraising efforts over time.
• Fundraising Management: Has a working knowledge of fundraising budgets, funding types, categorizing income sources, and generating basic reports.
• Independence: Learns and executes tasks autonomously, develops and optimizes processes for efficiency, consistently maintains exceptional focus to complete tasks independently, and makes well-informed decisions with minimal oversight.
• People Management: Collaborates and fosters strong team relationships, provides structured coaching and developmental feedback to direct reports, and actively participates in and contributes to team development initiatives/goals.
• Reliability: Reliably fulfills obligations, consistently meets or exceeds deadlines, and proactively contributes to refining and improving established policies and procedures.
• Tech & Tools: Uses computer systems and programs (i.e., Microsoft Office, Google Workspace, DonorPerfect, EventBrite) with competency and efficiency.
• Writing/Editing: Possesses advanced writing and editing skills - creates strategic content plans and executes them with precision to achieve organizational objectives, leads content creation projects, overseeing the drafting and editing process with excellence, innovates content, incorporating best practices and emerging trends to optimize engagement and impact.

Physical Demands

• Sitting (continuously), standing (occasionally), and moving among various areas of the facility (occasionally).
• Listening and exchanging information in-person, by phone, and computer (frequently).
• Lifting and carrying up to 15 pounds (occasionally).
• Using hands for simple & power grasping, pushing & pulling, and fine manipulation (continuously).
• Operating a computer and keyboarding (continuously).
• Reaching above shoulder level, at waist level, and below waist level (occasionally).
• Bending (waist level), twisting (waist level), squatting, kneeling, and balancing (occasionally).
• Climbing stairs (frequently) and/or ladders (occasionally).

Benefits

• Eligible for medical, dental, and vision benefits
• Eligible for 403(b) Savings Plan
• 2 weeks paid vacation, 13 paid holidays

Reporting structure
Reports to Senior Advancement Officer

All moCa staff are expected to be

• Curious and open-minded lifelong learners who enjoy new ideas and perspectives Inspired by and interested in contemporary art and culture
• Committed to diversity, equity, inclusion, and accessibility
• Responsive, flexible, and adaptive to regularly changing content and needs
• Self-starters who are enterprising in their time and resource management
• Respectful, collaborative, caring team players

Salary range
$67,000-$75,000

To apply
Interested candidates should fill out the application form at mocacleveland.org/application and include:

• PDF cover letter
• PDF resume

Applicants should not reach out directly to moCa staff with materials or questions.

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The duties above are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of the Kohl Executive Director to assign other tasks of a similar nature or level of responsibility nor does it imply an employment contract. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

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moCa is committed to fostering a diverse, equitable, and inclusive workplace where people of all backgrounds can collaborate in creating, interpreting, and advancing contemporary art. We are an equal opportunity employer and prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. moCa is dedicated to providing reasonable accommodations to qualified individuals with disabilities to perform essential job functions and enjoy equal employment benefits. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $67,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Fundraising: 4 years (Required)
• Donor Relations: 3 years (Required)

Work Location: Hybrid remote in Cleveland, OH 44106

Salary : $67,000 - $75,000