What are the responsibilities and job description for the Associate Location Manager position at Museum of Sex?
JOB DESCRIPTION
TITLE: Associate Location Manager
DEPARTMENT: Operations
REPORTS TO: Location Manager
LOCATION: Miami
HOURS: Full time
FLSA STATUS: Exempt
Role Summary
At the Museum of Sex, the Associate Location Manager is a part of the Museum’s Leadership Team and is responsible for the guest-focused, successful, and safe operation of the Museum’s Guest Experience, F&B & Retail Teams. The Associate Location Manager will support the planning through execution phases of the operating departments, in conjunction with the Location Manager.
Primary Job Responsibilities
Own the daily operation of the business through effective planning
Drive high sales performance, while monitoring daily sales and goals including retail and game up-sells
Analyze retail reports to make continual sound business decisions, while collaborating with the Product Manager
Partner with human resources for recruitment, training, development, and progressive disciplinary action
Partnering with the Facilities Team to ensure that the galleries and Superfunland are always in pristine condition and working appropriately
Drive a guest-focused culture, always looking to improve the guest experience using guest and team key performance indicators
Work with the Location Manager and Senior Leadership team to build appropriate labor schedules and operating budgets
Consistently coaching the team, finding areas of opportunity to build training programs – focusing on creating a clear line of succession
Manage the communication of incoming guest e-mails through our CRM platform, HelpScout, in conjunction of the Supervisory team
Ensure that up-selling is happening within the admissions team to achieve budgeted revenue
Report key-results to the Location Manager and Senior Leadership team, providing feedback on ways to improve and optimize the overall operation
Communicates effectively to all levels of the business
Act as Manager on Duty in a regular rotation
Lead other projects and initiatives as assigned
Employee Qualifications
Experience in a museum, attraction, or entertainment venue at a supervisory or management level
Excellent management and supervisory skills
Excellent communication and organizational skills
Ability to work in a fast-paced environment
Proficient in Microsoft Office Suite or similar software.
Physical Demands / Work Environment
The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to operate museum exhibits. Vision requirements include close, distance, peripheral vision, depth perception and ability to adjust focus.
The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.
