MIAMI - Guest Experience Supervisor

JOB DESCRIPTION

TITLE: Guest Experience Supervisor

DEPARTMENT: Operations Attractions

REPORTS TO: Associate Location Manager

LOCATION: Miami, FL

PAY RATE; $21.00/hour

FLSA STATUS: Non-exempt

HOURS: Full time (>30) Hours per Week 

About this role ...  

At the Museum of Sex, the Guest Experience Supervisor drives the experience for each and every guest that visits the Museum’s galleries and Super Funland. The Supervisor works closely with the Operations Leadership Team to execute on the Museum’s goals of creating a guest-focused and fun culture, while keeping safety top of mind. The Supervisor manages a team of Leads & Associates.  

About the work (Primary Job Responsibilities) …  

• Be an example of guest service excellence for the Guest Experience Associates and other departments 

• Manage a team of Associates, by regularly communicating and monitoring operational goals and performance, as well as motivating the team to achieve business goals 

• Report all guest complaints and staffing challenges to the Operations Leadership Team, as needed 

• Handle operational challenges as they occur 

• Lead employee engagement calendar, in conjunction with other operating department leadership 

• Will be in rotation for department lead responsibilities (opening, running, and closing the guest experience department) and manager on duty for the Museum 

• Support the Associate Location Manager with scheduling, recruitment, trainings, and other back of house duties as assigned 

• Aid in the response to guests who have e-mailed in via our CRM platform 

• Maintain appearance and functionality of galleries and Super Funland – partnering with the Associate Location Manager and Facilities department 

• Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests. 

• Effectively communicate internal communications to team members such as policy and procedure changes, coaching, development, etc. 

• Perform additional duties as required. 

What you might be like …   

• You are passionate about providing an exemplary experience for guests 

• You have an exuberant, outgoing personality and you are eager to engage guests with a smile 

• You have excellent communication skills, and the ability to speak and connect to all people 

• You are a dependable and friendly individual that enjoys working with a team.  

• You thrive working in a fast-paced, dynamic environment. 

• You have the ability to work nights, weekends, and some holidays 

• Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor. Multilingual is a plus!  

• Strong work ethic and ability to work effectively as part of a team 

Physical Demands / Work Environment 

• The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.  

• Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 30 pounds short distances 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to operate museum exhibits. Vision requirements include close, distance, peripheral vision, depth perception and ability to adjust focus.  

• The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.