Customer Service Desk Associate

Job Title: Customer Service Desk Associate
Reports to: Service Desk Manager
Position Type: Full-Time

Job Summary:
Mustang Island Adventures is seeking a dedicated and personable Service Desk Associate to join our team. This role is essential in ensuring a seamless and enjoyable experience for our guests. As the first point of contact, you will handle reservations, greet guests, manage inquiries, and act as a communication liaison between guests and our back-of-house operations. Additionally, you will serve as a brand ambassador, assisting with marketing and sales initiatives.

Key Responsibilities:

• Handle all owner and guest reservations and inquiries with professionalism and efficiency.
• Greet guests upon arrival and provide information about available services, local attractions, and amenities.
• Answer phones and manage guest inquiries, ensuring prompt and accurate communication.
• Act as a communication liaison between guests and the back-of-house operations, ensuring guest needs are met promptly.
• Assist with marketing and sales initiatives by promoting Mustang Island Adventures’ services and activities.
• Serve as a brand ambassador, maintaining the company’s reputation for excellent customer service.
• Support in administrative tasks as needed, including record keeping and data entry.
• Occasionally assist with outdoor tasks related to guest services or events.

Qualifications:

• 2-3 years of experience in the hospitality industry, preferably in a front desk or customer service role.
• Experience with booking software is preferred but not required; willingness to learn is essential.
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a proactive approach to handling guest concerns.
• Knowledge of the local area and ability to provide guests with recommendations and information.
• Ability to work a flexible schedule, including weekends and holidays, as these are peak times for guest arrivals and activities.

Working Conditions:

• Primarily indoors with occasional outdoor duties.
• Standard shift hours are 8:00 AM to 7:00 PM, and willing to work weekends and holidays.

Benefits:
Mustang Island Adventures offers competitive benefits, including health insurance, retirement savings plans, paid time off, and opportunities for professional development.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Port Aransas, TX 78373 (Required)

Work Location: In person

Salary : $17