Case Manager

Case Manager

Job Type: Full-time

FLSA Status: Non-Exempt

General Statement of Duties

The work of the Case Manager involves direct partnership with the several Coalitions with the CoC and other service providers to provide housing services to eligible participants. Services provided includes orienting all eligible participants to the program and working with MUTEH team to provide housing search and supportive services to promote participants self-sufficiency, integration into the community, and permanency in housing; performing administrative tasks involved in the review and maintenance of a caseload of program participants. The principal duties are performed both in a general office environment and in the field and community where program participants reside.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Reports directly to Program Coordinator.
• Perform primary case management responsibilities for program participants in MUTEH’s housing program.
• Coordinates, prepares, and maintains required charting and documentation in a timely and thorough manner (including HMIS input).
• Completes comprehensive assessment with program participants who have been accepted into MUTEH’s housing programs and develops a Housing Service Plan with each participant.
• Coordinates with case manager team and monitors all aspects of service delivery focusing on: housing stabilization, advocacy, and liaison with community agencies.
• Adheres to client confidentiality requirements and standards.
• Reviews and conducts final interviews with current clients.
• Ensures all participants are re-certified as required by the grant guidelines.
• Works with other MUTEH team members to reach monthly goals for participants’ enrollment into the program.
• Assists participants to coordinate their access to furniture.
• Assists participants in maintaining all requirements of their lease and understanding their lease.
• Schedules regular home/job visits with each participant with each visit focusing on housing stability.
• Periodically monitors the participant's’ progress on the Housing Services Plan, and amend or extend the plan as needed (30, 60, 90 days) to ensure that participants achieve their housing stabilization goals.
• Follows up with all participants monthly to ensure that they are working towards their goals and that they are met.
• Assesses whether applicants continue to maintain their permanent housing 90 days after program exit.
• Coordinates appropriate referrals and linkages to available community partnerships and wraparound services.
• Tracks intake, contact and temporary financial assistance in MUTEH’s HMIS system in a timely and accurate manner and in accordance to grant’s and MUTEH’s program guidelines.
• Maintains accurate and complete case notes for each participant within MUTEH’s HMIS database.
• When needed, transports participants in vehicle in a safe, cautious and responsible manner.
• Ensures that appropriate services are located for participants that will enable them to maintain housing beyond their time in the program.
• Maintains appropriate contact with the Program Director and Fiscal Team regarding financial assistance for participants.
• Develops relationships with representatives in other agencies to support individuals attaining services such as additional mental health care, psychiatric medication, medical resources, financial assistance, legal advocacy, etc.
• Participates in daily debrief sessions, weekly supervisory and/or quarterly staff meetings, training and development opportunities as determined appropriate by the Program Coordinator.
• Other duties as assigned by the Program Coordinator.

QUALIFICATIONS AND KEY COMPETENCIES

• An Associate's Degree, or a minimum of two (2) years case management experience is preferred. Experience working with vulnerable population(s) is helpful.
• Excellent verbal and written communication skills.
• Ability and willingness to travel throughout MUTEH’s coverage area to conduct intake interviews with clients, create referrals, meet with landlords, ensure that clients are document ready, upload documentation, assist with client move in, and coordinate and/or provide case management. Licensed and insured driver willing to use own vehicle in conducting related tasks is required.
• Strong and timely documentation and assessment skills.
• Strong team/consensus building skills.
• Must be a self-starter.
• Other Core Competencies expected: time management in prioritizing tasks, attention to detail, crisis management, customer service, interpersonal skills, caring, reliability, collaboration, initiative, fostering diversity, and organizational understanding, positive attitude, able to work well with other team members and able to work independently.

OTHER REQUIREMENTS:

• Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community.
• Frequently stands, walks, sit, and climb in performing duties in the office and traveling to off-site meetings.
• Frequently reaches and grasps in using telephones, computers, copy machines, and other office equipment and supplies.
• Frequently lifts and carries up to 5lbs of paperwork, files, and training materials, occasionally up to 40lbs.
• Must have valid state driver’s license by time of hire and be willing to travel significant distances throughout the week.

Job Type: Full-time

Pay: $16.38 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Case management: 2 years (Preferred)

Ability to Commute:

• Jackson, MS (Required)

Work Location: In person

Salary : $16