What are the responsibilities and job description for the Marketing Systems Administrator position at Mutual of Omaha Mortgage?
Job Summary
We are seeking a Marketing Systems Administrator to provide day-to-day maintenance, configuration, and user support for our marketing technology platforms. This role will assist the marketing, customer service, and sales operations users to support their day-to-day usage and smooth functioning of various marketing technologies, including Five9, Salesforce, Cirrus Insights, Customer.IO, and other related marketing platforms.
The ideal candidate is a self-starter, curious, and has strong problem-solving skills. This role requires someone who proactively researches solutions, studies documentation, and takes initiative in understanding the functionalities of various marketing technology platforms.
Responsibilities
We are seeking a Marketing Systems Administrator to provide day-to-day maintenance, configuration, and user support for our marketing technology platforms. This role will assist the marketing, customer service, and sales operations users to support their day-to-day usage and smooth functioning of various marketing technologies, including Five9, Salesforce, Cirrus Insights, Customer.IO, and other related marketing platforms.
The ideal candidate is a self-starter, curious, and has strong problem-solving skills. This role requires someone who proactively researches solutions, studies documentation, and takes initiative in understanding the functionalities of various marketing technology platforms.
Responsibilities
- Provide first-level support to marketing, customer service, and sales operations teams for MarTech platforms, including troubleshooting issues, resolving technical inquiries, and escalating complex problems.
- Assist in managing, administering, and configuring Five9 campaigns, Cirrus Insights, Customer.IO, Salesforce, and other marketing platforms.
- Monitor platform performance, investigate system errors, and coordinate with the engineering teams or vendors as needed.
- Document support tickets, resolutions, and recurring issues.
- Coordinate between business users and vendors to resolve and escalate platform-related issues efficiently.
- Stay current on platform system updates, new releases, and maintenance updates. Communicate the updates to stakeholders, as necessary.
- 2 years of experience in a technical support, help desk, or platform administrator role. Five9 and Salesforce experience highly preferred.
- Basic understanding of APIs and integrations, highly preferred.
- Working knowledge of SQL or data queries for reporting and troubleshooting, highly preferred.
- Strong problem-solving skills and ability to troubleshoot technical issues effectively.
- Excellent verbal and written communication skills.
- Strong interpersonal and cross-functional collaboration skills
