What are the responsibilities and job description for the IT Support Technician position at MV Purchasing, LLC?
Description
MVP Holdings is a privately owned energy logistics company headquartered in Wichita, KS. MVP and its subsidiaries provide gathering, transportation, processing, storage, distribution, marketing and other midstream services to independent oil and natural gas producers, refiners of petroleum and products and other market participants located throughout the United states.
We are currently looking for a full time IT Support Technician to join our team. This position is responsible providing the frontline support for our internal customers, the employees. They will troubleshoot and resolve complex problems, and suggest creative process improvements for overall end-user support and environment reliability. Our ideal candidate is customer service oriented, who has strong critical thinking skills and is a collaborative team player.
Essential Functions
• Provide first-level, customer-centric support to end users.
• Analyzes, implements, troubleshoots and maintains local site hardware (computer, printer,
scanner, phone, etc.), software, specialty IT-supported field equipment, and related operating
systems.
• Understands and assist in performs analysis, troubleshooting, and repair of LAN and WAN
infrastructure, including on-site servers, WAPs, switches, routers.
• Establish and document request tickets providing thorough documentation of troubleshooting,
history, and resolution.
• Analyzes user requests and evaluates multiple potential solutions to determine the best course
of action and/or technology solution, delivering successful outcomes.
• Provides general end-user training and documentation.
• Provides support for Microsoft Office 365 products, iOS devices, Xerox printers, Video
Conferencing software, and assorted PC applications.
• Assist in imaging new and existing desktops and laptops.
• Develop and refine help desk procedures to ensure user satisfaction.
• Travel to the various company locations to perform proactive check-ins and provide technical
support monthly.
Other Functions
• Complete other duties and responsibilities as reasonably assigned by management.
Knowledge, Skills, Abilities
• Excellent interpersonal and professional communication, both verbal and written.
• Strong analytical, problem-solving, and decision-making skills.
• Strong organizational skills including multi-tasking and time management.
• Able to maintain and process confidential information discretely.
• Strong technical skills with knowledge of networking technology and concepts.
• Excellent troubleshooting skills.
• Knowledge of TCP/IP protocol.
• Ability to gain, understand, and apply knowledge from technical manuals.
• Demonstrated ability to thrive in a fast-paced, constantly changing team environment.
• Strong attention to detail and ability to process work with accuracy.
• Ability to work well with other personnel, both internal staff and external vendors.
• Ability to travel to project locations, vendor sites, and field assets.
Requirements
Education, Certifications, License
• Requires High School Diploma or equivalent.
• Information Technology or related education experience preferred.
• Valid Driver’s License.
Work Experience
• 1-3 years of IT support, customer service, or related experience preferred.
• Experience with Microsoft Active Directory preferred.
• Experience with Microsoft Office 365 preferred.
• Experience working with Sierra Wireless Cellular modems preferred.
• A and Network certified preferred.
• Experience cabling both copper and fiber.
Physical Requirements
• Ability to perform simple motor skills and gross body coordination such as standing, walking,
bending, stooping, filing, sitting, etc. for prolonged periods of time.
• Ability to push, pull, and lift 25 lbs occasionally.
Travel
• Approximately 25%, occasional overnight may be required.
