What are the responsibilities and job description for the Front Desk Administrator/Mental Health Office position at MVCG Psychotherapy Services, LLC?
**About Us:**
MVCG Psychotherapy Services, LLC, located in Spring Lake, NJ, seeks a front desk employee to join our dedicated team. Our practice focuses on helping clients reach their full potential by addressing emotional concerns such as anxiety and depression.
**Job Overview:**
We are seeking a detail-oriented Front Desk administrator to join our team. In this role, you will play a vital part in creating a warm and welcoming environment for our clients. Your responsibilities will include supporting the Admin team and our therapists by scheduling services, managing appointments, answering phone calls, and maintaining a relaxed office atmosphere. The ideal candidate will excel in handling clerical tasks and ensuring the smooth operation of the front office.
**Responsibilities:**
- Maximize provider schedules, greet patients, and ensure all necessary documentation and paperwork is present and up to date to enhance patient experience.
- Professionally answer and manage multiple incoming calls, providing accurate information about company services and policies.
- Schedule patient appointments and monitor/track broken appointments to maintain a full daily schedule.
- Notify clinical staff of schedule changes and greet patients upon arrival.
- Collect co-payments and ensure accurate financial transactions at check-out, maintaining the cleanliness of the front desk area and reception area.
- Verify and process insurance information while troubleshooting any issues.
- Collaborate with the practice owner to implement new office systems and policies.
- Work closely with administrative and clinical staff to ensure efficient office operations while maintaining confidentiality and adhering to state, federal, and HIPAA laws and patient records guidelines.
- Possessing customer service skills and experience with Therapy Notes software is a plus.
- Experience in insurance verification, submission, and payment entries.
- Punctuality, reliability, and prior experience in a Mental Health environment are preferred.
**Work Schedule:**
- **Monday:** 2:15 PM - 7:15 PM
- **Thursday:** 8:45 AM - 1:45 PM
- **Friday:** 8:45 AM - 1:45 PM
- Additionally, there is the opportunity for up to 10 hybrid hours as needed to support your role effectively.
**Benefits:**
As part of our team, you will enjoy:
- A 401(k) plan with practice matching up to 4%.
- Earn 1 hour of PTO for every 30 hours worked, up to 40 hours per year.
If you are organized, self-motivated, customer-focused, and passionate about helping others, we would love for you to be part of our team. Together, we work to foster healing and personal growth for our clients, and you will enjoy an easy-going and calming work environment. We encourage you to apply for this position!
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: 20 – 26 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18
