What are the responsibilities and job description for the Field Services Engineer position at MVG | Microwave Vision Group?

At Orbit Advanced Technologies, Inc., (OATI ), a division of MVG, we strive to deliver the most advanced antenna and RCS measurement facilities to the U.S. aerospace and defense industry. OATI is seeking driven individuals who excel in fast-paced environments, moving novel concepts from inception to commissioning. We welcome candidates who will bring commitment and motivation into our tight-knit team, helping us shape the future.

As a Field Service Engineer II , you will ensure that products perform to the stated product specifications and meet the customer’s expectations for their stated application needs and performance. Develop long-term customer relationships by providing exemplary service and support to assure service contract renewals to help build year-to-year service revenue. The key function of the Field Service Engineer / Technologist is to provide direct support to technical customers remotely or on site. The position requires frequent interaction with other technicians and engineers currently engaged in the Project, Field Service / Calibration, and Technical Support departments.

ESSENTIAL FUNCTIONS OF THE JOB :

Perform annual maintenance, calibration, and technical support of customers throughout the Americas (primarily North America). Willingness to travel at least at a nominal 50% level is required.
Participate in new system installations and calibrations at customer sites
Installation and calibration of mechanics and electronics employed to support antenna measurement capability
Maintain Inventory Tool and Equipment for the Calibration Kits, Measurement Services, and Technical Support purposes
Verification and characterization of antenna measurement capabilities and performances
Determine if the customer is contractually covered and coordinate with the appropriate Regional Sales Manager to ensure services are appropriately contracted
Coordinate with Tech Support and work with the customer to first remotely diagnose and resolve issues, whenever possible
Identification, assessment, and repair of any failed components
Preventive inspection of anechoic chamber facilities, including recognition and remedy of any chamber shielding performance issues
Improve processes, internal and external communications, and document all efforts associated with the aforementioned tasks
Complete the internal reporting requirements, as well as the external acceptance reports to be presented to the customer
All duties as assigned by supervisor

SKILLS REQUIRED TO PERFORM THE DUTIES OF THE JOB :

General RF knowledge and computer skills

Knowledge of customer service principles and practices

Ability to work in a team environment, as well as autonomously

Ability to multitask and manage multiple project needs simultaneously

Excellent analytic and troubling-shooting skills (ability to read and diagnose schematics & components, break down system operation, etc.)

Responsible, able to manage time effectively and work efficiently, both with and without direct supervision

Ability to learn the inner workings of company products, systems, applications, and current operating systems

Hands-on mechanical skills (ability to use power tools, improvise solutions, etc.)

Should have good computer skills, a sound knowledge of MS Windows and MS Office (Excel, PowerPoint, Outlook,

etc.), and some understanding of computer networks

EDUCATIONAL AND / OR WORK REQUIREMENTS NEEDED TO PERFORM THE DUTIES OF THE JOB :

Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, Electronics, or similar field

Heavy travel (approximately 50%) throughout the Americas, and potential occasional visits to sites abroad. During the training period, heavier-than-usual travel should be anticipated.

ENVIRONMENTAL CONDITIONS :

Physical environment is generally safe with minimal health risk. No safety equipment or unusual precautions are required.

If you are interested in this opportunity, send a Word or PDF version of your resume to : josephm@orbitfr.com or call me at 215.740.3102

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Field Services Engineer

What are the responsibilities and job description for the Field Services Engineer position at MVG | Microwave Vision Group?

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