What are the responsibilities and job description for the Office Assistant - Behavioral Health - Zanesville - Full-time - 07.31.2024 position at MVHC?
MVHC is growing and has an immediate opportunity for an Office Assistant to join our Team!
Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC, we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated, constantly learning, and eager to make a difference in the lives of the thousands of patients we serve each year. We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do, consider MVHC for future employment and a rewarding career.
We invite you to review the job posting below. If you meet the requirements and qualifications for this opportunity, we encourage you to apply.
General Summary:
Office assistant is a member of the BH MVHC team who works cooperatively with all MVHC service lines and other referral services to assist in day to day operations of the BH service line. OA schedules new patients referred and manages ongoing behavioral health patients. Assures that payer sources such as Medicaid, Medicare, BWC and commercial insurances are up to date. Communicates and coordinates billing issues with MVHC Billing Department. Provides quality customer service representing MVHC in a positive manner at all times.
Minimum Qualifications:
• Minimum of 2-year degree in related field preferred.
• Minimum of 2 years’ experience in healthcare setting preferred.
• Excellent communication skills and team oriented.
• Customer service experience required.
• Experience with Microsoft Office and EPIC experience preferred.
Working Condition:
• Lifting up to 50 lbs. with or without an accommodation.
• Carry up to 20 lbs. occasionally.
• Standing 1-2 hours at a time.
• Walking approx. 30 minutes per hour throughout the day.
• Withstanding pressure and deals with emergency situations as needed.
• Average working hours with possible non-traditional hours.
• Potential for exposure to blood and body fluids.
• Ability to deal with disgruntled patients in order to deescalate the situation.
Specific Duties and Responsibilities:
• Works with CCC and other MVHC service lines to coordinate schedule for new and ongoing patients referred to Behavioral Health department.
• Obtains precertification and recertification from insurance companies including Medicaid, BWC and commercial insurance.
• Documents communication with insurance companies and information in EMR in time frame established by MVHC policy.
• Maintains timely communication with billing department to ensure accurate insurance information is provided and assists billing department with providing documentation as requested.
• Maintains BWC logbook and gets C9’s sent to MCO’s prior to approval date needed.
• Discharges patient and schedules next appointment for psychiatrist and schedules for counselor as necessary.
• Document all contact related to patients’ care in EHR.
• Assists in completion of letters, faxing documents, and obtaining outside information as needed.
• Displays a respectful, caring attitude toward patients at all times.
• Reports all necessary information and/or unusual occurrences in accordance with established policies and procedures and notifies Director of BH of unusual occurrences as they develop.
• Completes incident reports immediately in all required situations.
• Communicates significant clinical information to other health care professionals as necessary.
• Routes calls to appropriate staff in all service lines.
• Maintain current CPR certification and First Aid according to MVHC policy.
• Maintains patient confidentiality.
• Completes dictation for psychiatrist as needed.
• Completes insurance, attorney, disability, social security paperwork, and medical record releases in timely fashion.
• Manage hospital release appointments and schedules discharges within 7 days of inpatient stay.
• Works cooperatively with community organizations to manage patient appointment needs.
• Informs supervisor of BH department needs.
• Make phone calls to appropriate agencies for patients to and from appointments as needed.
• Completes time sheets for doctor time.
• Prep meds for CMA and doctor if requested.
• Sample logging and prep for patients as assigned by doctor.
• Uses time wisely and meets requested deadlines by supervisor.
• Actively participates in reaching MVHC’s outcomes on scorecard for BH department.
• Works toward MVHC mission and vision.
• Shows willingness to work as a team in service line and with all MVHC service lines.
• Promotes MVHC in positive manner to patients, staff and outside organizations.
• Attends work as scheduled.
• Provides positive customer service and works to improve patient experience.
• Participates in staff meetings as scheduled.
Position details:
Full time with benefits
About MVHC:
Founded in 2008, MVHC serves as a best-in-class health care resource to ensure all members of the communities we serve have access to high-quality, affordable health care. As your "community of care," we are dedicated to serving the primary care needs of the residents in each of our convenient locations in Muskingum, Morgan, Coshocton and Guernsey counties. We are local, non-profit, and community owned. The MVHC community is comprised of more than 300 staff and providers committed to health care, and we truly appreciate the opportunity to improve the lives of residents in the communities we serve!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Why join MVHC?
At MVHC, we strive to create an environment which promotes healthy work-life balance, one that provides you the opportunity to make a difference in the lives of our patients, while maintaining your family and personal objectives. This is an exciting time of growth for MVHC where we are positioned to expand access to the communities that we serve. We hope that you will consider joining the MVHC team.
- Employee satisfaction rating of 90%
- Equal opportunity employer; selection of applicants for employment is based only on qualifications and the requirements of a specific job
- We are local, non-profit, and community owned
- We offer a team approach to patient-centered comprehensive primary care
We’ll also reward your hard work with:
- A comprehensive benefits package including medical, dental, vision, prescription drug, and a health savings account option for those who qualify.
- All insurance benefits are available for both employee and family, regardless of what a spouse may be offered through his/her employer.
- 401k with employer match for those who qualify.
- Paid time off plus seven paid holidays per year for those who qualify.
- Employer paid life insurance.
- Life insurance voluntary benefits.
- Employee Assistance Program (EAP).
- Educational Assistance Program for those who qualify.
- Access to Credit Union.
- Wellness program:
- Payroll deduct at area fitness center.
- Ability to earn an insurance premium reduction for those who qualify.
- Fitness membership monthly stipend.
- And much more!
Thank you for considering a career with MVHC! Come join our dedicated team and see what is possible…Grow with us!
