What are the responsibilities and job description for the Sales Support Associate position at Mvix?
Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.
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Essential Duties and Responsibilities:
The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:
- Respond to client inquiries (sales and billing)
- Interact with customers via webinar, phone and email
- Assist with inbound and outbound calls
- Be a key point of contact for subscription renewals
- Monitor and track daily, weekly and monthly billing
- Fully understand clients digital journeys, boost conversion, retention and customer delight
- Fully understand and own Mvix billing system:
- Prepare and send invoices to clients
- Identify and improve billing gaps
- Identify and improve churn
- Create estimates / proposals for existing clients who are looking for additional products from us
- Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
- Followup with clients on the status of those proposals
- Assist the sales team, as needed
- Create Orders, Invoices and ensure timely payment from clients
- Generate and maintain reports and analytics
What does it take to be a SSA at Mvix?
- Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.
- Proven accounting experience with strong mathematical skills is a PLUS
- Strong customer service and time management skills
- Understanding of basic principles of finance, accounting and inside sales
- Superb time management and detail orientation
- Proven Client Interaction experience
- Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.
- Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.
- Team player mentality
- Competitive Spirit
- Ability to work in a fast-paced, high-energy environment
Preferred skills and qualifications
- Associate’s degree or equivalent
- Experience in accounts receivable (or accounts payable)
- Experience in driving process improvement
Schedule
- Mon-Fri, 8 hour working shift with 1hr “off-the-clock” lunch break
- Staggered Shifts are available upon request
This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.
Benefits include:
- generous PTO, sick leave and holidays
- health and dental insurance
- ongoing certification opportunities
- competitive 401k match
- flexible hours (no weekend/overnight shifts)
- gym membership reimbursement
- company-funded professional development
- life insurance
- short-term disability insurance
- tenure bonus (5yr & 10yr)
- And much more……………
Did we mention a pet friendly environment?
We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.
