What are the responsibilities and job description for the Collections Representative position at MVW Corporate Headquarters?
$1000 SIGN ON BONUS - This bonus is for new hires. Internal candidates, rehires and managers are excluded. Payments are in $500 increments at 30 and 90 days, paid on the following paycheck.
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Shift Type: Monday - Friday; 8:00am-5:00pm or 9:00am-6:00pm, Weekend Overtime As Needed
Wage Range: $17.50-$20.00/hour (depending on experience/qualifications)
Location: Flexible to work in-office, from home or hybrid
- Must reside within 50 miles of MVW Orlando Headquarters
- Must work 100% in-office through training period, up to 90 days
- Must have required equipment to work from home - hard wired high speed connection, not just WIFI; personal cell phone for 2-factor authentication
- Company will provide computer, two monitors, keyboard, mouse & headset
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Where you can make a difference.
- Evaluate account information presented by automated calling system.
- Communicate with customers regarding delinquent account status.
- Determine customer’s ability to pay and offer appropriate payment options.
- Enter details of conversation and agreements into computer system.
- Review and comprehend delinquency status reports.
- Review and identify payment posting errors in financial systems and file for corrective action.
- Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.
Where your skills help you make a difference.
- Bilingual English/Spanish Preferred
- At least 6 months-1 year of collections experience in a call center environment
- Must be able to work a variable schedule, including complete weekend and holiday availability
- Must have great customer service skills – all our positions come into contact with guests!
Where we celebrate and cultivate connections.
- Marriott Vacations Worldwide was Recently Ranked #1 on the Newsweek Top 100 Most Loved Workplaces!!
Follow us on social media!
- Instagram: @marriottvacationsworldwide
- Facebook: Marriott Vacations Worldwide
- X: @marriottVAC
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world. As a leader in leisure travel, we take pride in delivering meaningful moments while having fun and growing our skills—and you can too!
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Job Type: Full-time
Pay: $17.50 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
Experience:
- call center: 1 year (Required)
- collections: 1 year (Required)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $18 - $20