What are the responsibilities and job description for the Sr Customer Success Manager position at MW Partner?
MW Partners is currently seeking a Sr. Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties :
- Accountable for Customers overall success with Client including planning customer health multisolution adoption and measurable impact through the lens of industry specialization
- Act as the central point of contact throughout the Customers lifecycle define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
- Network within accounts in order to achieve successful execution of clients strategy and roadmap
- Deliver an exceptional customer experience with proactive communication orchestrating the right internal resources and using the customer engagement model to align track and evolve customer business goals
- Drive adoption of Client Experience Cloud products using data to provide insights and progress from baseline through the maturity curve
- Champion innovation by sharing industry thought leadership and new ways your customers can use Client solutions to advance their digital maturity
- Identify Customer risk and collaborate with the extended Client team to build and activate get well plans
- Be the voice of the customer internally at Client sharing strategic usecases process improvements and asks back into the internal ecosystem
- Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success
Requirements :
For a confidential discussion or to find out more contact Rucha Swain on / Snehita onor apply now.
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type : Full Time
Vacancy : 1
