What are the responsibilities and job description for the IT Support Specialist position at MW Partners LLC?
Job Details
We are looking to temporarily onboard two Service Desk personnel as soon as possible to support our ongoing technical needs related to our BEST Go-Live. Initially, the work will be on premises until we confidently feel that they can transition to a remote setup two days a week. Could go full time after April after conversion (Possible)
The roles will include the following responsibilities:
- Receiving incoming calls and emails to the Service Desk and capturing information into the Service Desk Work Order System.
- Providing ongoing technical support for computer-related issues by investigating, identifying, documenting, and resolving first-level hardware and software problems.
- Diagnosing and resolving first-level technical hardware and software issues.
- Documenting progress and resolutions in the service desk system.
- Password resetting.
- Routing technical inquiries to the appropriate resources and internal contacts.
- Redirecting more complex problems and requests to the appropriate technical staff.
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