What are the responsibilities and job description for the Patient Services Representative position at MWD Management, LLC?
Position Summary :
This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.
Essential Duties and Responsibilities :
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
- Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
- Answer telephone promptly and in a polite and professional manner
- Accesses EHR to communicate to clinical staff members and / or providers telephone encounters using SBAR format and / or appropriate smart phrases
- Balances cash sheet and cash drawer in accordance with established standards
- Operates a multi-line telephone console
Experience Requirements :
Education, Licensure & Certification Requirements :
Knowledge, Skills, and Abilities Requirements :
reliable
socioeconomic and ethnic backgrounds
problem solving