What are the responsibilities and job description for the Engineering & IT - Technical Help Desk 3 position at MWIDM Inc.?
Job Details
Job Title: Technical Help Desk 3
Location: Southfield, MI Onsite
Job Duration: 10 months contract to start with the possibility of extension
Job Description:
- Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue.
- Oversee and manage computer inventory and supplies.
- Triage, prioritize, and remedy end-user computer issues.
- Work on projects in a results-oriented environment.
- Open Service Desk tickets and dispatch to the appropriate queue when unable to resolve issues.
- Create and review new process workflow documentation for publication in the company knowledge base.
- Train and mentor junior team members, fostering a collaborative and high-performing team environment.
- Collaborate with SME from other towers and Service Desk team across organization
- What makes this role interesting? Exposure to new EV technologies and new company.
- Team Culture: Close-knit. Fast-paced environment. Ability to improve the team structure and processes. Synergy among the team.
- Years of Experience Required: 5 years
- Degrees or certifications required: BA
- Best vs. Average: Fast learner, creative thinker. Interpersonal skills with executives. Organized. Helpdesk service experience a plus.
- Performance Indicators: Overall dependability. Quality and speed of resolutions.
Top skills:
- Experience supporting both Mac and Window
- Mobile support experience
- Equipment: Standard PC laptop, badge, email
- Overtime (busy times, etc.): as needed.
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