What are the responsibilities and job description for the Information Technology Support Specialist position at MWIDM?
- Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue.
- Oversee and manage computer inventory and supplies.
- Triage, prioritize, and remedy end-user computer issues.
- Work on projects in a results-oriented environment.
- Open Service Desk tickets and dispatch to the appropriate queue when unable to resolve issues.
- Create and review new process workflow documentation for publication in the company knowledge base.
- Train and mentor junior team members, fostering a collaborative and high-performing team environment.
- Collaborate with SME from other towers and ServiceDesk team across organization
