Front Desk/Dental Treatment Coordinator

Job description

We are looking for a Front Desk Coordinator at Arch Dental. The Front Desk Coordinator's primary responsibility is to facilitate the patient's office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment.

Patient Interaction: 1. Greeting patients and visitors in a friendly and professional manner. 2. Answering phone calls and responding to patient inquiries. 3. Assisting patients with basic questions or concerns about the dental practice.

Scheduling and Appointment Management: 1. Scheduling, rescheduling, and canceling patient appointments. 2.Managing dentists' schedules and ensuring efficient workflow.

Patient Records and Data Management: 1.Maintaining patient records, updating information, and filing paperwork. 2. Entering data into computer systems and managing patient databases.

Financial and Billing Tasks: 1. Collecting payments for services rendered. 2. Processing insurance claims and verifying insurance benefits. 3. Preparing and sending patient bills.

Office Operations: 1.Maintaining a clean and organized front office and lobby. 2. Managing office inventory and ordering supplies as needed. 3. Performing general office duties such as document filing, scanning, and copying. 4. Communicating with dental supply vendors.

Other Duties:1. Assisting patients with filling out required intake and medical forms. 2.Presenting and explaining treatment plans to patients. 3.Coordinating daily schedules with patient treatment needs and available treatment times. 4. Working closely with clinical staff to ensure smooth patient care.

Essential Duties and Responsibilities include the following:

• Schedule patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.
• Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
• Assist patient with financial arrangements.
• Complete pre-authorization.
• Handle all treatment paperwork including consent forms, policy forms and exit paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
• Check patients out.
• Answer and return incoming calls from patients.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Follow and demonstrate commitment to the Arch Dental policies, professional expectations, handbook and Service Excellence Standards.
• Other duties may be assigned.
• Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
• Schedule patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.
• Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
• Assist patient with financial arrangements.
• Complete pre-authorization.
• Handle all treatment paperwork including consent forms, policy forms and exit paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
• Check patients out.
• Answer and return incoming calls from patients.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Follow and demonstrate commitment to the My Dental Home policies, professional expectations, handbook and Service Excellence Standards.
• Other duties may be assigned.

Skills

• Proven work experience as a Dental Treatment Coordinator
• Clinical experience in a dental practice with knowledge of dental insurance and dental procedures is preferred; training or education in these areas will be considered. Preferred 1 year of dental experience.
• Proficiency in Microsoft Office Suite
• OPEN DENTAL a plus
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Focus on customer service
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• High school degree
• Motivating team player and leader
• Attention to detail

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift
• Weekends as needed

Work Location: In person

Salary : $18