What are the responsibilities and job description for the Bilingual Medical Call Center Representative position at MY DR NOW?
MY DR NOW is Arizona’s largest privately owned primary care group, offering a variety of services to patients of all ages, including primary care, immediate care, and more - on a schedule that works for our patients. We are open every day, including weekends and holidays, and have extended hours because providing quality healthcare services is our top priority.
Job Summary: The Patient Service Representative (PSR) serves as a critical extension of all medical providers on the Patient Services team by facilitating patient care responsibilities with speed, precision, and compassion. The PSR fields telephone calls, online chats, and texts from patients regarding critical medical care. Patient Service Representatives are the backbone of our call center supporting patients requesting to schedule an appointment, obtain an update on their lab or imaging results, or provide assistance with a variety of other healthcare-related matters.
Position Requirements:
· One year of experience performing high volume call center-based customer service and/or telemarketing.
· Ability to navigate through MS Office and other web-based programs.
· Must have a reliable, high-speed internet connection and a quiet work environment.
· Personal home computer or laptop preferred. Equipment purchase plan available if needed.
· Possess strong verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Bilingual in English and Spanish required.
· Have a passion for healthcare and an entrepreneurial spirit.
Need to know information:
· Flexibility is always appreciated! We are open 7 days/week!
· Compensation: $16-$17/hour bonuses and company benefits.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
Application Question(s):
- Please describe your approach to providing excellent customer service.
Experience:
- Call center: 1 year (Preferred)
Work Location: Hybrid remote in Chandler, AZ
Salary : $16 - $17
