What are the responsibilities and job description for the Customer Service Representative position at My Father's World?
God is on the move! Come join us as we serve Him in the great things He is doing.
If you are just looking for a job, this opportunity is not for you. But if you sense a call on your life to help rescue children from public education and support families in their pursuit of a godly alternative, don’t let this exciting opportunity pass.
This position will have a significant impact on the Kingdom of God here and across the world. Our goal is to raise up generations of families who see the world through God’s eyes and live according to that knowledge.
My Father’s World (MFW) is dedicated to inspiring academic excellence in an easy and life-transforming way by producing Bible-centric general education resources and curriculum for homeschools, private schools, MicroSchools, and more.
Located in Rolla, MO, My Father’s World is currently seeking a Customer Service Representative to join our dedicated team to provide consultations for our customers and families.
Reporting directly to Customer Service Manager, you will be responsible for receiving inbound calls, addressing customer inquiries regarding how to use our curriculum, helping potential customers make curriculum decisions, entering orders, and following up with assigned consultation call backs among other potential opportunities to serve.
To the qualified Customer Service Representative we offer:
- $45,000-55,000 annual salary, commensurate with experience
- Paid time off
- 401k with 4% match
- Fitness membership
- Discounts on products
- Access to our Kabekona Hills Retreat Center property (e.g. fishing, kayaking, picnicking)
Primary duties of the Customer Service Representative:
- Receiving inbound calls.
- Communicating with homeschool, private school, and MicroSchool customers regarding their needs.
- Consulting existing customers in the use of their curriculum and providing relevant information regarding their orders.
- Consulting with potential customers, closing sales, and entering orders.
- Accurately and efficiently recording information in our databases.
- Fielding and appropriately addressing customer complaints.
- Alignment with our company’s passion and core values
- Ability to be flexible, change directions, and act on priorities
- Has the ability to identify the significance or lesser importance of tasks and adjust accordingly
- Ability to work independently--meeting deadlines & keeping commitments
- Prior customer service/sales experience.
- Prior experience with the My Father’s World curriculum.
- Competency and proficiency with computers, including aptitude for learning new technologies and platforms quickly.
My Father’s World, serving families and communities for over twenty-five years, is committed to the care and growth of all our team members while equally committed to offering high-quality educational products, training, and hospitality to our customers, trainees, and guests.
If you are excited about being a part of growing God’s Kingdom here and all over the world, fill out our online application now and begin the process. We look forward to hearing from you!
Candidates being interviewed and considered for employment are subject to a pre-employment questionnaire, drug screen, background check, and driving record review.
Salary : $45,000 - $55,000