HEALTH SUPPORT SPECIALIST

HEALTH SUPPORT SPECIALIST - 64086067

Date : Jan 15, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website () .

Requisition No : 843552

Agency : Department of Health

Working Title : HEALTH SUPPORT SPECIALIST - 64086067

Pay Plan : Career Service

Position Number : 64086067

Salary : $33,760.00 - $40,000.00

Posting Closing Date : 01 / 21 / 2025

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Job posting category : Open Competitive

Your Specific Responsibilities :

This position performs a variety of clerical and health support functions in the Special Supplemental Nutrition for Women, Infants and Children (WIC) program at the Florida Department of Health in Lake County. Work includes taking weight and height measurements of WIC clients and performing hematological tests necessary for WIC certification. Work includes performing varied clerical and health support duties that require independent judgement based upon information found in the DHM 150-24 Policy and Procedure Manual for the Special Supplemental Nutrition for Women, Infants and Children program and the FL-WiSE (the WIC database system) Clinic Manual, FL-WiSE Training Manual and Modules, including WiSE Notes, FL-WiSE Help Sheets and WiSE Hints.

Performs hematological tests necessary for WIC certification. Accurately enters hematological data into FL-WiSE (WIC database system). Maintains documentation of calibration of hematological equipment. Maintains a log of hematological equipment. Maintains a log of hematological testing on WIC participants. Maintains equipment as necessary. Order supplies on a monthly basis. Follows Biomedical Waste Operating Plan for the Florida Department of Health in Lake County.

Performs weight and height measurements for WIC clients, using the correct anthropometric techniques. Accurately enters anthropometric data into FL-WiSE (WIC database system). Responsible for calibrating all equipment used for weighing and measuring WIC participants following policies and procedures outlined in DHM 150-24 and the FL-WiSE Clinic Manual, including WiSE Notes, FL-WiSE Training Modules, FL-WiSE Help Sheets and WiSE Hints.

Interviews and screens clients for WIC program eligibility. Communicates administrative and clerical policies and procedures to clients. Instructs WIC clients interactively in basic nutrition principles found in the WIC Nutrition Education Kit. Issues WIC benefits to program participants. Assists nutrition staff with nutrition questionnaires by accurately entering data from the questionnaires into FL-WiSE.

Operates computers, printers, photocopying machines, fax machines, calculators and related equipment with such accuracy as can be acquired on the job. Type's correspondence, memoranda, reports, forms and other documents from rough drafts, notes or oral instructions.

Organizes and maintains WIC records, filing systems and inventories of EBT cards, medical supplies, WIC materials, office supplies, special formula and WIC VOC / NE cards. Prepares statements and inventory reports. Performs varied clerical duties that require independent judgement based upon information found in the DHM 150-24 Policy and Procedure Manual for the Special Supplemental Nutrition for Women, Infants and Children program and the FL-WiSE (WIC database system) Clinic Manual, FL-WiSE Training Manual and Modules, including WiSE Notes, FL-WiSE Help Sheets and WiSE Hints.

Reviews WIC data found in FL-WiSE for accuracy and completeness. Assists in the training of new staff in job duties.

Performs end-of-the-month closeout by calling clients listed on the Non-Participation report and sending reminder notices as necessary. Employee will pull Anthropometric Pending Report every other week to be able to contact clients who have been remotely certified or who are in pending status for a remote certification to obtain current anthropometric data needed for certification (measurements dated within 60 days of cert start date). An alert will be added if data is missing and stating that client has been contacted and informed about it.

Employee will pull Certification Pending Report every other week to identify all clients who have had their income verified and the Cert Action screen completed (meaning they were determined income-eligible), but whose certification has not been completed through the Food Prescription screen. Employee should contact those clients to make an appointment to be able to complete whatever steps remain in the certification process. Document all attempts to contact on the Family Notes screen. Other duties as assigned.

Required Knowledge, Skills, and Abilities :

Ability to use a computer, printer, scanner, fax machine and calculator. Ability to use WIC program related software and proof of successful completion of the WIC FL-WiSE competency test or new hires be able to pass this test within 60 days following date of hire. This information may be verified through the State WIC Office, local WIC agencies or through competency testing at the time of the interview. Ability to follow oral and written instructions. Ability to perform all lab duties and anthropometrics. Ability to multi-task, plan, organize and coordinate work assignments. Ability to determine work priorities and ensure completion of assignments. Ability to review work for accuracy and quality of content. Ability to train others. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. Ability to interpret rules, regulations, policies and procedures. Ability to perform basic arithmetical calculations. Ability to deal effectively with a variety of people. Ability to prepare reports and maintain records. Ability to resolve conflict and provide outstanding customer service. Bilingual in English and Spanish preferred.

Qualifications : Minimum –

Willing to work before, during, and / or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Willing to travel to different WIC sites in Lake County.

Verifiable work experience or training performing hematological testing.

Verifiable work experience or training performing anthropometric measurements.

Preferred –

Verifiable work experience performing Health Support duties in a health care setting.

Verifiable experience speaking, writing and reading the Spanish language.

Florida Department of Health Mission, Vision, and Values :

Mission :

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision :

To be the Healthiest State in the Nation.

Values :

I nnovation : We search for creative solutions and manage resources wisely.

C ollaboration : We use teamwork to achieve common goals & solve problems.

A ccountability : We perform with integrity & respect.

R esponsiveness : We achieve our mission by serving our customers & engaging our partners.

E xcellence : We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work :

Clermont, FL

The Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including :

Annual and Sick Leave benefits;

Nine paid holidays and one Personal Holiday each year;

State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

Retirement plan options, including employer contributions

For more information, please click www.myfrs.com );

Flexible Spending Accounts;

Tuition waivers;

And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised :

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note : You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website :

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and / or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere () . All documentation is due by the close of the vacancy announcement.

Location :

CLERMONT, FL, US, 34711

Nearest Major Market : Orlando

Salary : $33,760 - $40,000