What are the responsibilities and job description for the HEALTH SUPPORT SPECIALIST position at The State of Florida?
Requisition No: 848569
Agency: Department of Health
Working Title: HEALTH SUPPORT SPECIALIST - 64062463
Pay Plan: Career Service
Position Number: 64062463
Salary: $1303.02-$1408.03 Biweekly
Posting Closing Date: 03/24/2025
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FLORIDA DEPARTMENT OF HEALTH
IN ORANGE COUNTY
JOB OPPORTUNITY ANNOUNCMENT
OPEN COMPETITIVE APPOINTMENT
Class Title: Health Support Specialist
Position Number: 64062463
Base Salary: $1303.02-$1408.03 Biweekly
Location: 6101 Lake Ellenor Drive - Administration
Orlando, FL 32809
DOH/Orange is a tobacco free agency.
**NOTE: All responses provided to the qualifying questions for this advertisement must be verifiable on your State of Florida, Employment Application. All questions will be verified and must be documented on your application for it to be considered valid. **
Your Specific Responsibilities:
This position with the Orange County Special Supplemental Nutrition Program for Women, Infants and Children (WIC) is primarily responsible for certifying potential low risk participants to the program and for providing nutrition education and breastfeeding education. Travel may be required, therefore, a valid state of Florida driver’s license and access to a personal vehicle are mandatory.
Interviews and screens participants for demographics and WIC income eligibility. Completes required FL-WiSE WIC computer system screens, temporary certification and ineligibility forms; reviews immunization records as per program requirements. Operates FL-WiSE computer system and related equipment including printers, scanners, pin pads, and network printers. Issues food benefits, special formula, and provides required documents to clients. Responsible for security, storage and inventories including but not limited to special formula and Electronic Benefit Transfer (EBT) cards. Completes daily and monthly inventories as required. Schedules appointments for participants/potential participants through the FL-WiSE WIC data system. Takes height/length and weight measurements. Ensures anthropometric equipment is calibrated and clean at all times. Performs CLIA waived hemoglobin testing for WIC participants. Calibrates and performs daily controls for Hemocue analyzer. Maintains a log of lab results and services performed. Maintains Hemocue machine and keeps work/lab stations clean and organized. Refers clients back to their provider for all below normal results per local policy. Answers questions regarding access to WIC program services and provides information and WIC client related services as requested. Provides information to participants regarding WIC policies and procedures, rights and obligations, and how to use the WIC EBT benefits card. Refers participants to appropriate health department services, other state programs and/or to applicable community agencies and organizations. Performs follow-up activities regarding referrals for WIC program services and for missed WIC program certification appointments. Instructs participant, parent/guardian in the proxy procedure, certification periods, and appointment policies. Completes and/or updates WIC Program Verification of Certification/Identification (VOC) cards. Offers voter registration and maintains appropriate documentation.Interviews and screens participants for Nutrition and Breastfeeding information. Completes nutrition questionnaires and Completes required FL-WiSE WIC data system computer screens related to Nutrition History and Breastfeeding as delegated. Provides second nutrition education contact to clients, individuals and/or groups. Ensures nutrition and breastfeeding education and promotion information adheres to appropriate nutrition theme and/or lesson plan and to state and local agency guidelines. Completes proper documentation of nutrition education in FL-WiSE WIC data system. Participates in Outreach activities including but not limited to health fairs, FL DOH events, community programs, contacting healthcare professionals, contacting potential WIC clients, and other outreach activities as assigned. Attends and participates in mandatory staff development and training and required in-service training sessions, as well as regularly scheduled departmental staff meetings. Performs the duties and responsibilities of absent support staff at assigned duty station or at another Orange County WIC program location as requested. Prepares and submits bi-weekly reports of time and services provided. Prepares request for travel reimbursement and submits according to pre-established departmental procedures. Maintains email communications on a daily basis. Performs other related duties as assigned. Whenever possible, the determination of income eligibility and/or nutrition risk eligibility and issuance functions must be separate in order to insure program integrity as stated in DHM 150-24, page 3-1, section 3-2.
Required Knowledge, Skills, and Abilities:
Knowledge of WIC program policy regarding financial eligibility. Ability to communicate effectively and accurately. Knowledge of WIC program policies. Ability to work independently. Ability to use a computer and computer peripherals effectively.
Knowledge of FL WiSE computer system and WIC program policies and procedures. Knowledge of inventory practices. Knowledge of basic math. Knowledge of Microsoft Excel. Ability to communicate effectively. Ability to record information accurately.
Knowledge of proper weighing and measuring techniques. Knowledge of WIC program procedures.
Skill in calibrating and using medical testing equipment. Ability to keep accurate records.
Knowledge of WIC program policies and procedures. Ability to communicate effectively.
Knowledge of FL WiSE Data System. Ability to communicate effectively.
Knowledge of nutrition basics. Ability to communicate effectively.
Ability to communicate effectively. Listening skills. Knowledge of duties of responsibilities of co-workers in the WIC program office. Ability to establish and maintain effective working relationships.
Knowledge of arithmetic. Ability to plan in order to meet deadlines. Knowledge of Microsoft Outlook.
Ability to be flexible.
Ability to establish and maintain working relationships.
Qualifications:
- Willing to learn to perform hemoglobin testing (blood tests) on clients.
- 1-3 years of verifiable customer service experience.
- Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Emergency duties may also include in-state and/or out-of-state deployment.
- Have a valid Florida Drivers license, if not you will be required to get a Florida Drivers license within 30 days of hire.
- In the absence of a coutny vehicle, you will need to have access to a personal vehicle or reliable transportation.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Work Location: 6101 Lake Ellenor Drive, Orlando, FL 32809
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com);
- Flexible Spending Accounts;
- Tuition waivers;
- And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Salary : $1,303 - $1,408
