Patient Care Coordinator/Receptionist (Bend, OR)

At My Hearing Centers, you will enjoy a dynamic office environment with varied and exciting work; no two days are alike. In addition, you can directly impact the clinic's success. As professionals, we’re redefining hearing care delivery and helping more people take charge of their hearing health.

Responsibilities include, but are not limited to:

• Effective outbound calls, proper scheduling, and schedule management contribute to meeting or exceeding the clinic budget.
• Prioritize confirmation calls to manage the clinic's schedule while providing friendly and enthusiastic customer service.
• Ensures all patient information in Sycle is current and accurate, including but not limited to address, phone, e-mail, and insurance.
• Communicate effectively with patients and potential customers via telephone, e-mail, and postal mail. Retrieve phone messages and prioritize return phone calls.
• Contacts insurance companies to verify patient insurance benefit coverage.
• Prepares and updates patient charts. Accurately checks patients in and out of appointments. Enters stock and custom orders and performs weekly inventory audits to ensure accuracy. Enters and tracks orders/invoices.
• Collects and records payments and assists in financing applications and processing financing. Maintained detailed and accurate cash and bank deposit records and performed all end-of-day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment and practices established safety and infection control protocols. Exercise confidentiality as it relates to all business and patient information.
• Maintain basic knowledge of hearing instrument function and troubleshooting.
• Works within a team environment with other clinic staff members to achieve sales goals established by Regional and Corporate management personnel.

Requirements:

• Must have customer service and retail experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be organized

Your proven ability to interface professionally with patients and clinic personnel will be critical to your success. Knowledge of insurance billing and processing will also make your resume stand out. Finally, your ability to multi-task and stay organized will be essential to your daily performance. This position is an excellent introduction to the hearing healthcare industry.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Job Type: Full-time

Pay: $22-24

Expected hours: 40 per week

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Schedule:

• Monday to Friday

Experience:

• Sales: 2 years (Required)
• Office management: 2 years (Required)
• Benefits verification: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Bend, OR 97702 (Required)

Work Location: In person

Salary : $22 - $24