What are the responsibilities and job description for the Automotive Technician Claims Support position at MY HR?
Automotive Technician Claims Support
Full Time
Greenville, SC or Atlanta GA
Internal Job Title : Vehicle Service Contract Claims Adjuster
Job Overview :
We are looking for current and former Service Advisors who want to take their careers to another level in a professional office environment. If you've always wanted to put your automotive knowledge to a more formal use, then this is definitely the role for you! We need sharp, talented individuals who are effective communicators to quickly identify and efficiently handle warranty related issues within our Vehicle Service Contract Department. This is a key role in our rapidly growing organization and can lead to rapid advancement for you.
This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.
Job Responsibilities :
- Handles claims related calls per work schedule performing within defined metrics
- May have to order an inspection when claim is over a certain amount or possible fraud
- Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
- Master understanding of clients, agents, and contract terms and conditions
- Understand Exceptions based upon dealership, agent, or client as noted in system
- Support other team members in assisting customers when situation requires involvement
- Escalates "Hot Issues" to team lead, supervisor, or managers when unable to resolve satisfactorily
- Notify Supervisor of any claims in which possible fraud is suspected
- Participates in all training as required to perform the duties of the role
- Takes initiative to resolve an issue rather than allow an issue to continue
- Performs other related duties as required and / or assigned
- The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements :
Preferences :
About MY HR :
MY HR is an award-winning, woman and minority-owned firm based in Atlanta. We specialize in providing full-service professional HR services, and are proud to be an equal opportunity employer. With a commitment to excellence and a focus on diversity, we strive to help businesses of all sizes achieve their human resources goals.
Follow us for more info :
www.myhrmgmt.com
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MY HR is an award-winning Full-Service Professional Human Resources Consulting firm offering Staff Augmentation, Project and SOW staffing, Permanent Placement, Recruitment Process Outsourcing (RPO), Payroll Services, and full range HR Services including compliance, training, and workforce development. With our personal touch, we help small to mid-sized companies as well as Fortune 500 companies grow and strengthen in the HR area by providing customized HR solutions.
Check out our website : myhrmgmt.com
