What are the responsibilities and job description for the Network Engineer - MSP position at My It Crew?
Job Description
Job Description
Salary : PLEASE NOTE :
This is a remote position.
Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading.
My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
Our clients love us and oursatisfaction surveys show it at a consistent 97%
We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!
We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.
We are expanding our operations and seeking to grow our team. We have an opening for a Network Engineer to join our Service Delivery Team.
Network Engineer Duties and Responsibilities :
Be Fanatically awesome all the time!
Be an active advocate for customer satisfaction
Provide technical excellence t for systems, software, and hardware
Document / Update internal Kbs, SOPs, Wikis
Ask educated questions and listen to customers to determine the root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Participate in training incoming staff
Report significant and recurring issues
Participate in the After Hours Escalation on-call rotation
Network Engineer Requirements and Qualifications :
5-7 years of experience in network engineering, preferably in an MSP environment
Expertise in configuring and troubleshooting routers, switches, firewalls, VPNs, and wireless networks
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