Remote Customer Service Rep - Outreach Specialist

Hiring a Remote Customer Service Rep (CSR) - Outreach Specialist

• CSR - Outreach Specialist

  • Must have at least 1 year of experience working as a CSR

• Job Summary:

  Outreach Specialists handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. Outreach Specialists seek to schedule or otherwise secure delivery of medical records from across the country. Outreach Specialist will coordinate the medical record collection process, update contact and demographic information, schedule an extraction of medical records, and coordinate any necessary follow-up.

  An Outreach specialist is also responsible for the retrieval and indexing of medical records across various provider facilities and specialty groups at a pre-arraigned date and time. The retrieved documents are then securely uploaded into Company database.

  The candidate for this position must have a disposition towards customer service, be assertive without being aggressive, and always maintain a professional demeanor.

  We are looking for candidates with:

  • Call center background

  • Telephone Etiquette

  • Excellent customer service skills

  • Data Entry Skills

  • Intermediate knowledge of outlook, teams, word, and excel

• Key Responsibilities:

  • Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval

  • Retrieve medical record images from provider facilities efficiently and professionally

  • Manage documentation requests and scheduling of document exchange

  • Follow-up on outstanding document requests that are past due

  • Document all communications in system

  • Types and transmits correspondence as necessary

  • Process records and documentation according to Company standards

  • Provide EOD update and report to supervisor after completing an onsite retrieval appointment

  • Minimize interruption to provider office while observing HIPAA standards and regulations

  Required Knowledge:

  • Able to navigate Windows-based screening system effectively

  • Basic knowledge of Microsoft Office products

  • Understand customer service processing requirements

  • Place and receive calls via computer interface

  • Track/monitor/retrieve information on calls

  • Understands the management of call queues and has some experience in it

  • Familiar with components of standard Medical Records

  • 2 years of experience working in a professional office environment

  • Relevant call center experience, healthcare industry a strong plus

• Contract: This is a 5-6 month contract to start. IF possible the client does like to convert to permanent employee but it is NOT guaranteed and is based on performance and program need.

• Start Dates: March 10, 2025 and March 24,2025

• Schedules: 9:00AM to 5:30PM Central time

• Pay Rate: $17 per hour

• Must have clean background

Please apply today!