Call Center Supervisor

My Senior Health Plan specializes in personalized health solutions for seniors, helping them navigate healthcare and insurance complexities. We aim to make healthcare more accessible and understandable, ensuring seniors receive the best care and coverage. As an industry leader, we value individuals committed to making a difference in seniors' lives.

Job Summary:

We are seeking a Call Center Supervisor to oversee daily operations, ensuring sales, customer service, and compliance goals are met. This role includes managing a team, coaching, and driving performance to achieve sales targets while providing exceptional customer service.

Job Duties and Responsibilities:

• Manage agent dialer readiness, performance, and availability.
• Oversee schedules, ensuring minimal disruptions to call flow.
• Track calls, monitor abandonment rates, and ensure agent accountability.
• Distribute leads and ensure timely follow-up.
• Listen to calls, provide feedback, and conduct quality audits.
• Report on team performance, key metrics, and outcomes.
• Oversee onboarding, training, and development of new and existing staff.
• Implement new sales strategies aligned with business goals.
• Manage call center equipment and ensure functionality.
• Foster a motivating, supportive team environment.

• College degree and 2 years of relevant management experience.
• Proven call center supervision experience with a focus on sales and performance.
• Strong leadership, communication, and coaching skills.
• Ability to monitor performance and make real-time decisions.
• Experience with call center software and lead management systems.
• Ability to maintain confidentiality and ensure customer privacy.
• Experience with call center software, lead management systems, and sales strategies.
• Ability to maintain confidentiality and ensure customer privacy at all times.
• Experience working in the insurance industry strongly preferred
• Knowledge of Health Insurance/Medicare strongly preferred
• Bilingual in English/Spanish strongly preferred

Working Conditions:

• Regular lifting of up to 25 lbs., with occasional heavier lifting.
• Moderate noise environment, with reasonable accommodation available for disabilities.

Why Join Us?

• Health insurance (medical, dental, vision, life) with 70% employer paid.
• 401(k) plan with matching and profit-sharing.
• Paid vacation, sick time, and company holidays.
• Positive work environment and paid parking in La Jolla, CA.
• Corporate wellness program and discounted gym membership.

My Senior Health Plan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.

• All offers of employment are contingent upon successfully passing a pre-employment drug test and background check. My Senior Health Plan.com Inc. participates in E-Verify.