What are the responsibilities and job description for the Sales & Business Operations Manager position at My Senior Health Plan?
Job Description
Job Description
Description :
Position Overview : The Sales & Business Operations Manager will be responsible for optimizing and overseeing our sales and business processes to ensure operational efficiency and effectiveness. As a Healthcare / Medicare company, this role requires a strategic and results-oriented leader with a strong background in sales and business operations and a passion for serving those navigating the Medicare landscape. The ideal candidate will be skilled in implementing process improvements, managing cross-functional teams, and driving organizational success. This is an onsite position at our Brentwood, TN office.
Key Responsibilities :
- Sales Management : Develop and implement sales strategies, optimize sales technology including CRM, monitor sales performance, and maintain a solid understanding of the lead generation funnel.
- Operational Strategy : Develop and execute strategies to improve business operations, enhance productivity, and meet organizational objectives.
- Call Center Management : Oversee call center operations, ensuring a high level of customer service and efficient handling of customer calls.
- Process Improvement : Identify inefficiencies and areas for improvement within current processes, and lead initiatives to streamline operations and boost performance.
- Team Leadership : Manage and support a team of operational staff, promoting a culture of collaboration and high performance.
- Performance Metrics : Establish and monitor key performance indicators (KPIs) to assess and improve operational effectiveness and efficiency.
- Budget Management : Oversee the budgeting process and resource allocation, ensuring alignment with organizational goals and financial constraints.
- Cross-Department Collaboration : Collaborate with departments such as Finance, Marketing, Human Resources, Sales, and Customer Service to align operational strategies and support business objectives.
- Compliance : Ensure operational activities adhere to industry regulations and company policies, managing risks effectively.
- Reporting : Prepare and present reports on operational performance, project updates, and strategic initiatives to senior leadership.
Requirements :
Strong leadership and team management capabilities.
BENEFITS
My Senior Health Plan.com Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.
