What are the responsibilities and job description for the Employee Relations Manager position at My Wireless - AT&T Authorized Retailer?
An Employee Relations Manager plays a key role in fostering a positive, compliant, and productive work environment. This position is responsible for managing and resolving complex employee issues, ensuring consistent application of company policies, and supporting both employees and leadership in navigating workplace concerns.
PRIMARY DUTIES AND RESPONSIBILITIES
- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
- Receives and resolves any questions, concerns or issues regarding policy, benefits, or other personnel issues.
Ensuring that operations are compliant with all local, state, and federal regulations and ordinances particularly those related to human resources activities.
- Demonstrates a broad knowledge across HR functions to effectively anticipate risks, implications, identify patterns, diagnose outcomes and solutions through behavioral and data insights
Supports the administration and communication of company-wide human resources policies, programs, procedures, and practices in accordance with stated corporate objectives and federal and state legal requirements to include coaching, interpretation, investigation, and guidance on corrective/progressive solutions to sustain compliance
- Develop a high level of business knowledge and strong partnership with employees and managers on HR related matters. This position will work closely with operations on HR related matters.
- Build strong relationships with operations supervisors to address and mitigate employee or manager concerns. Actively propose new areas in which HR may add value.
- Provide coaching and resources to assist managers with employment law, investigations, coaching, progressive discipline, conditions of employment, accommodations, leaves of absences, terminations and employee development and engagement.
- Lead and conduct employee investigations related to HR related areas. Track and provide feedback regarding employee grievances in accordance with policy.
Manage areas such as workers compensation, unemployment, and leaves of absences.
Essential Experiences
- Bachelor's degree in Human Resources, Business Administration, or related discipline
4 years of Employee Relations experience
- PHR, SHRM-CP, or SPHR certification
Experience in retail environment preferred
Experience in all HR areas such as HRIS, benefits; compensation; employment law; employee relations; leave administration
- You should have excellent organization and project management skills as well as have a high degree of attention to detail and accuracy as you will be juggling multiple priorities while focusing on staff, service and program quality.
- You must be a problem solver, strive to deliver great results with continuous improvement; and be comfortable with bringing new ideas and concepts to the table. While showcasing flexibility and adaptability; in an ever changing or fast paced environment.
Strong knowledge of the State and federal laws and regulations; Multi-State knowledge strongly preferred.
