Help Desk Support Analyst

Hi,

Hope you are doing well.

This is Priya from My3 Tech.

Review the below job description and let me know your interest by replying to this email with updated resume and convenient time to discuss and you can reach me @ 605-776-2221 (or) through email at Priya@My3Tech.com

Service Support Analyst

Location : Century Center Raleigh, NC(Onsite)

Rate: $50 /hr on W2 Al

Interview mode: In Person Only

Client is seeking an expert level Service Support Analyst resource for a contract engagement to work with the Service Desk Team.

Client Note:

**The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.

** Remote work for contractors is at the discretion of management and will be reviewed on an ongoing basis. It is expected that the candidate will need to come onsite regularly.

** DOT WILL NOT ship their equipment. Candidate will be required to use his/her own equipment until he/she is working onsite full time.

Project Management -

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas -

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security -

It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

• Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware - Required 7 Years
• Ability to identify trends and makes suggestions for technical modifications to solve future problems - Required 7 Years
• Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction - Required 7 Years
• Ability to document solutions that solve client problems and clearly presents these solutions - Required 7 Years
• Analysis of technical and user documentation for technical assistance and support – Required 7 Years
• Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters - Required 7 Years
• Demonstrates a customer orientation and effectively communicates verbally and in writing. - Required 7 Years
• Demonstrates initiative in solving problems associated with projects and daily work - Required 7 Years
• Demonstrates knowledge and a working experience with ServiceNow call tracking system - Required 7 Years