What are the responsibilities and job description for the Service Desk Analyst position at My3Tech?
Role: Service Desk Analyst
Location: New hire will be trained on-site at Oakland County then working remote approximately three days/week & on-site two days/week.
Client: state of OK
Duration of project : 1 Year
Experience :3 Years
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- ITIL certification preferred.
- Additional Service Center responsibilities duties as required.
The assignment requires:
CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
Salary : $20 - $30
