Demo

Service Desk Analyst

Summit Human Capital
Oklahoma, OK Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/12/2025

Summit Human Capital is seeking a highly motivated Computer Systems (IT Support) Analyst to support a government program in the Oklahoma City, OK area. We are able to sponsor a Secret Clearance for this opportunity. The ideal candidate will meet the following criteria :

Requirements :

  • US Citizenship ANDability to pass a federal background check and obtain a Secret Clearance. Ability to maintain a hybrid schedule in the OKC area.
  • Strong written and verbal communication skills with excellent customer service skills.
  • 3 years of professional technology experience OR degree in Computer Science, Information Technology, or related field.
  • Experience with Windows 10.
  • Strong prioritization and problem solving skills.

Desired :

  • Technical certifications.
  • Experience with ticketing systems such as Service Now or Remedy.
  • Experience with Active Directory.
  • Responsibilities :

  • Provide front-line technical support to end-users through telephone, email, and incoming tickets, and in-person requests.
  • Engage with end-users and clients with professional communication skills.
  • Troubleshoot technical issues related to Windows applications, remote access, etc.
  • Use a ticketing system to track activity and technical support progress.
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