What are the responsibilities and job description for the Medical Receptionist position at MyCare Health Center?
Job description
The receptionist is responsible for maintaining order in the administrative areas of the clinic including the areas of patient traffic, phone traffic, appointments, referral and medical records.
SPECIFIC DUTIES:
1. Assists patients with check in check out, fee collection and appointment set up and reminders
2. Handles all phone calls in a timely and courteous manner
3. Communicates and coordinates with Medical Practice Manager and clinic team
4. Registers patients via the existing electronic medical records or computer system according to the initial and ongoing training. Maintains competence in computer skills needed for the performance of all job duties including collecting and documenting demographic and financial information, obtaining all required forms, consents and signatures.
5. Understands and follows HIPAA rules and regulations
6. Maintains department corporate productivity standards for registrations/insurance verifications
7. Verifies patient information with third party insurance carrier
8. Directs patients to appropriate setting, explaining, and apologizing for any delays
9. Files, retrieves, and maintains medical charts accurately and orderly
10. Relays patient messages to providers in a timely, concise, and effective manner
11. Faxes documentation accurately according to established privacy practices
12. Documents services delivered in a timely, accurate and prescribed manner, in compliance with the MyCare Health Center’s Quality Assurance Plan
13. Adheres to the Policies and Procedures, standards for service delivery, and Code of Ethics established by MyCare Health Center
14. Serves on MyCare Health Center committees, working groups, and other bodies as assigned
15. Performs other duties as assigned by the Medical Practice Manager or designee
16. Upholds the mission of MyCare Health Center by providing integrated, affordable and quality health care to those who need it most
17. Initiate disaster procedures and disaster drill procedures as necessary per Clinic Emergency Management program
KNOWLEDGE, SKILLS AND ABILITIES:
1. Experience and demonstrated ability working in a multi-cultural setting
2. Ability to function effectively as part of a professional team delivering healthcare in a community setting
3. Ability to organize and prioritize work appropriately
4. Flexibility in days and hours available for scheduled work.
5. 30 WPM typing preferred.
6. Experience with at least one of the following areas: insurance billing, medical terminology, physician office, ICD-10 coding, computer use in an office setting.
7. Excellent customer service & communication skills required.
8. Demonstrated problem solving, organization, judgment, multi-tasking skills are necessary
9. Must have knowledge of insurances, billing requirements, and reimbursement methods
10. Must be able to transport a patient in a wheelchair
11. Must be able to travel to all MyCare locations as needed.
PERSONAL ATTRIBUTES:
- Must maintain strict confidentiality in performing the assigned duties.
- Must be honest and trustworthy, respectful of others.
- Must be flexible and possess cultural awareness and sensitivity.
- Must demonstrate a commitment to the mission of MyCare Health Center.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent
- Proficient with computers
- Maintain up to date CPR (BLS) certification
- 2 year previous experience, preferred
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
MyCare Health Center is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.
