What are the responsibilities and job description for the Medical Front Office Coordinator position at MyCare Medical?
Job Summary
Our MyCare Medical clinic in Mission, TX is looking for a Front Office Coordinator who can provide customer service to our patients with a high-volume of calls. This individual would also be cross-trained in Front Office duties, including receptionist tasks, check-in & check-out processes and referral coordination duties.
Job Responsibilities
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Our MyCare Medical clinic in Mission, TX is looking for a Front Office Coordinator who can provide customer service to our patients with a high-volume of calls. This individual would also be cross-trained in Front Office duties, including receptionist tasks, check-in & check-out processes and referral coordination duties.
Job Responsibilities
- Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department. Updating patient information in computer when necessary
- This location received on average 300 phone calls per day, with 2.5 dedicated operators.
- Strong candidates will be those who thrive in fast-paced environments, who enjoy assisting patients with requests and delivering high-quality customer service.
- Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels
- Verifying medical insurance for all appointments (at least one day prior to service) and walk-in patients
- Maintaining inventory of new patient forms and office supplies required for front desk activities
- Monitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.
- Providing patients the proper documentation for quick referrals using preferred network
- Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
- Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointments
- Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times
- High school diploma or equivalent
- Experience as a phone operator with high volume inbound calls
- Experience in a medical setting is preferred
- Knowledge of basic medical terminology is preferred
- Data entry and typing experience
- Bilingual in English/Spanish is a must
- Successful candidates would have a positive attitude and thrive in a fast-paced environment
- Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
- FSA and Life Assistance Program (EAP)
- 401(k) Retirement Plan
- Health Advocacy, Travel Assistance, and My Secure Advantage
- PTO Accrual and Holidays
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