What are the responsibilities and job description for the Head of Customer Support position at MyCareer+?
Hiring Company Overview
We are an ambitious and fastgrowing startup revolutionizing the MedTech space with cuttingedge solutions. Our team is passionate about transforming healthcare and we are looking for a driven and versatile legal professional to support us as we scale. You will play a key role in managing various legal aspects of our business while helping shape the future of the health tech industry.
Role Overview
Were looking for a H ead of Customer Support to lead global support and logistics teams. This role focuses on optimizing operations driving customer satisfaction and ensuring scalable growth through effective systems and team leadership.
Key Responsibilities
Customer Support : Manage a distributed team enhance KPIs like response time and CSAT and integrate AI tools to improve efficiency and customer interactions.
Logistics : Oversee logistics to meet global shipping timelines and coordinate with supply chain teams for seamless operations.
Team Leadership : Grow the team to 3050 members manage schedules and lead training initiatives.
Process Optimization : Implement systems to monitor performance address challenges and elevate the customer journey.
Requirements
Proven success in scaling support teams and improving KPIs.
Expertise in AIdriven tools and global logistics management.
Strong leadership communication and analytical skills.
Experience with platforms like Zendesk or Freshdesk; logistics tools knowledge is a bonus.
Key Skills
Marketing & Promotions,Attorney At Law,Jni,Airlines,Art
Employment Type : Full Time
Experience : years
Vacancy : 1
