Medical Front Desk Supervisor

MyCHN is a nonprofit organization providing Medical, Dental, Behavioral Health, and Pharmacy services to communities in the South Houston and Gulf Coast area. We were founded in 2008 with one provider, three exam rooms and a big dream. Today, we have over 100 providers and more than 15 locations. MyCHN’s mission is to “provide quality care that uplifts, supports, and shapes healthy communities while addressing financial and social barriers”.

Job Summary:

The Patient Experience Supervisor is dedicated to the Center's mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay. The vision of CHN is to be the leader in providing quality services and programs which meet or exceed the expectations of our customers. The values of the Center are transparency, empathy, quality, and value.

The Patient Experience Supervisor is responsible for overseeing the functions of patient service specialists. This position requires detailed knowledge all of aspects of patient services operations, including patient appointments, registration protocols, billing practices, telephone practices and scheduling guidelines. This individual aids in setting goals, priorities, and performance standards for patient access functions within patient services including scheduling, registration, insurance verification, and referral entry. The position requires the ability to plan and assist Patient Services Manager, schedule, organize and respond appropriately on a wide variety of subjects and situations. Position will have responsibilities associated with ACO, PCMH and Meaningful Use measures especially those associated with coordination with patient portal, documentation of patient demographics and patient communications.

Supervisory personnel are expected to provide ongoing reviews and performance feedback to staff members in a timely manner. The position is responsible for taking next steps to deescalate concerns beyond subordinate ' s capability and to provide direct assistance to individuals and teams when staffing needs demand.

Duties and Responsibilities:

• Provides direction to the PSS and department with respect to the defined CHN customer service processes including listening skills, problem resolution, and adherence to established guidelines
• Provides orientation and training for all new Patient Service Specialist (PSS) employees
• Provide day-to-day supervision to Patient Service Specialists
• Assists in developing patient services policies and procedures and in the development of quality improvement programs to increase productivity and improve service levels
• Participates in the planning and evaluation of root cause issues to increase continuous improvement in the field, determine and identify trends and make appropriate timely recommendations to management
• Assist PSS team by being available to answer questions, investigate, and resolve issues relating to customer’s issues and other service-related concerns
• Participate in integration of CHN services (medical, dental, behavioral health, and pharmacy) by promoting and ensuring that PSS promote services to patients
• Work with all CHN departments to stay informed of the Center’s operational processes and provide feedback to leadership of all information or changes that will affect the PSS department

Required Skills/Abilities:

• Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxes
• Ability to communicate clearly and effectively
• Ability to work with people of all socioeconomic levels
• Strong team player with a focus on collaboration
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to handle multiple projects simultaneously
• Consumer advocate for quality health care and services

Preferred Skills/Abilities:

• Bilingual ability in Spanish

Required Education and Experience:

• High school diploma or GED equivalent
• Clerical or front office experience in a medical or dental facility

Preferred Education and Experience:

• None

Supervision Responsibilities:

• Supervisor Patient Services Specialists (PSS)

Physical Requirements

• Occasionally required to sit
• Frequently required to talk and stand
• Frequently required to utilize hand and finger dexterity
• The employee must occasionally lift and/or move up to 50 pounds
• Specific frequently vision abilities required by this job include: Close vision, Color vision, Peripheral vision, Depth perception , and Ability to adjust focus

Work Environment:·

• BLOODBORNE PATHOGENS EXPOSURE LEVEL: 2 (MEDIUM)
• Noise Level: Moderate

Benefits:

• Health Insurance with the employee monthly premium paid 100% by MyCHN
• Dental Insurance with the employee monthly premium paid 100% by MyCHN
• 401 (k) with up to 4% company matching
• Paid Time Off accrues 128 hours the first year. The amount accrued increases as years of service increases.
• Sick Time of 40 hours per year
• Personal Time/Birthday of 8 hours per year
• $15,000 of Basic Life Insurance coverage paid by MyCHN
• Continuing Education Stipend of $200/year
• Referral Bonus
• Flexible schedules
• High opportunity for growth
• Other benefits offered: Vision, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness, etc.

\Putting Our Heart into Your Care\
MyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service. We currently operate in Brazoria, Harris, and Galveston counties.
MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Life insurance
• Other
• Flexible schedule
• Referral program
• Employee discount
• Paid training
• Mileage reimbursement

Job Type: fulltime

Education: High school degree

Work location: On-site